Re:amaze Reviews in April 2025: User Ratings, Pros & Cons

"Centralization and simplification of all communication channels"

What do you like best about Re:amaze? We really like having all our channels centralized into one location. Allowing multiple team members to access communication history and order information along with template responses makes a for a much more efficient customer service response time.

"Absolutely amazing tool, very intuitive and integrates well"

What do you like best about Re:amaze? The variety/flexibility of options, the multi-brand approach, the great support What do you dislike about Re:amaze?

"Great experience with reamaze, no downtime, great tools, good service."

What do you like best about Re:amaze? The service, ease of use, and the reporting What do you dislike about Re:amaze?

"An efficient all in one platform with predictable pricing"

What do you like best about Re:amaze? We like that we can wrap in all of our sales channels for all of our ecommerce stores serving different markets and all of our sales channels while separating access into individual business units. Pricing is only per user which makes it easy to understand and predict our upcoming billable.

"The Re:amaze Team Is Top Tier"

What do you like best about Re:amaze? The best part of Re:Amaze aside from the platform is the amazing customer support team - getting the assistance we need when we need it is top tier.

"Excellent Value"

What do you like best about Re:amaze? Reamaze offers an incredible feature set for a surprisingly low price. Analytics are substantial, and the product works as intended when not experiencing outages.

"Most cost-effective and value for money customer service solution"

What do you like best about Re:amaze? Re:Amaze has a FAQ portal that is easy to manage and maintain by the customer support team. The chat widget integrates well with e-commerce platforms allowing for smart and fast resolution of tickets. The pricing model is convenient as well as it is a per user licence fee as compared to per ticket fee.

"Great Chat!"

What do you like best about Re:amaze? Re:amaze gives us the ability to chat with our customers. It's straightforward and easy to use. I love having the ability to see who is managing each chat in real time.

"Solid app that combines communications from many channels"

What do you like best about Re:amaze? Works really well. Communications come in from eBay, email, SMS, social channels, RingCentral (our phone system) and online chat to a single place where my team can answer them. History of the communications is maintained and we never have to manage comms through email or multiple tools

"POV: Starting out in eCommerce (Shopify)"

What do you like best about Re:amaze? Simple and yet very functional. Aside from the AWESOME "Help Site" that it gives your customers, it is user-friendly and easy to train new staff with, especially if they are new to Customer Service. However, this does not make it a beginner-only tool. The automations from auto-tagging to reply templates are just as advanced as it can be for a small-time online shop owner like me. And remember, a good app such as ReAmaze is not a repalcement for a great ...