Rain Point of Sale Reviews in January 2025: User Ratings, Pros & Cons

Very flexible for our schedule with the…

Very flexible for our schedule with the training and when we can put RAIN into play. Friendly staff and quick responses for all our questions.

No callbacks when requested from my…

No callbacks when requested from my initial agent. Had to call in each time I needed help and got different agents each time. I terminated this account in August 2023

Rain was able to give us a really quick…

Rain was able to give us a really quick turn-around on submitting data to going live. Additionally, the CSR with whom we worked was quite knowledgeable and able to answer all kinds of questions.

It’s very helpful to be able to get…

It’s very helpful to be able to get through quickly to customer service and it seems you guys have stepped things up in that area. You’re receiving suggestions in a great way and that’s appreciated since we’re experiencing things in real time that need attention or could be better for us as business owners. I’d love to see improvement in the integrations areas especially shipping. It’s really hard to communicate issues in that particular area and nearly impossible to be able to talk to ship ...

I dislike how rainpro has been handling…

I dislike how rainpro has been handling my account. When I have a problem, they take too long to respond. Also, the change in how they handle the deposits. They are not available in your account until two days later. They keep going up on my billing. They were the best when they first started but when they decided to take on more responsibilities I felt like they were not ready for the changes.

DEEPLY regret moving to Rain

Straight up lied to get me to sign up. Lack of expertise. There is no continuity of support- call 5 times for the same reason and get 5 different people who have to start from scratch on the problem. Unable to get basic info on my inventory and don't even get me started on how much $ i have lost on my website since we switched. It is rare that anything gets resolved within a weeks time. Nightmare from migration forward.

Great support staff

Great support staff, while we had a few hiccups with features and setup the overall experience has been what we expected. Keep up the excellent work and thank you for your reasonable pricing structure.

Not worth the money

The support during onboarding was amazing except they pushed to get me set up in a very short time frame. I thought this was great except it just meant that when my website went live I didn't get the one-on-one support that I would have gotten had they not pushed to get my site up early. During onboarding I was told that they could support rentals. I took that to mean vacation rentals, but in fact it was for canoes, etc. When I explained what my needs were for the rental portion I was told ...

One of the worst POS systems

After we set up our account and online, it was near impossible to get a hold of anyone and get assistance. We were told email listing and sending emails was part of the POS but come to find out it was an additional charge.

I like the system overall as far as the…

I like the system overall as far as the register and the workings of it is concerned. It’s easy to use and navigate. Entering my items onto the website is also easy, but the website itself is another matter. I don’t know how to change anything inside the website as far as putting other pictures in or adding new content. While in training, videos were frozen a lot of times so I was unable to get the proper training to learn how to use the website and or change things within the website. Once ...