Rain Point of Sale Reviews in January 2025: User Ratings, Pros & Cons

its ok...

the software accomplished what i needed... POS capabilities, inventory tracking, vendor management, etc. The dissapointing part is the customer support (i've waited months for responses on items) and the website creation/support/functionality). If you want an appealing website and the ability to change it how you want it and to be innovative... this would not be the solution.

My experience today with the customer…

My experience today with the customer serice rep was good but overall my experience with RAIN POS has been bad. The key issue is that the transfer of data to our QB Cesktop hasn't worked propoerly and no one seem to be able to fix it or give us an honest assessment of what to do. Someone from develpoment should call me

I am a web site and Quilt Show Vendor…only

I am a web site and Quilt Show Vendor “only” I do not have a brick and mortar store. I feel the cost of my web site is very expensive and talked to “Rain” last year about cancelling. I was told they were working on something for people like me. Has there been any work on this issue? I know there is most likely a price increase this year. I will need to re-evaluate whether I keep my site Thank you for letting me

Better reminders to clients that need…

Better reminders to clients that need onboarding. Been paying for 3 months of service and the initiation fee with no service yet

The POS system did not do what we…

The POS system did not do what we wanted it to do even though they claimed it would! Then when we asked for a refund it was a big NO. If there were - stars it would be a -10 score!! We are still waiting on an explanation on the situation from January this year. The word CROOK'S come to mind.

Not the Best POS

Everytime there has been an "improvement," there tends to be something that is removed that you were using; especially in reports. There have been multiple occasions where after receiving the product, the quantity has not been added to the product. It is hard to keep an accurate inventory. You were forced to use their credit card system. Multiple occasions where the system quits working and the credit card terminals have to be rebooted.

When we signed up there were things…

When we signed up there were things promises that sober exist Our inventory has trouble with multiple of the same items ordered and then causes a shortage. We brought this to your attention but nothing was resolved Wait time for your help team is too long and if you leave a message it takes a day or two to get a call back Definitely not impressed with the new implement of using rain pay. Not impressed at all In All honesty. If I find another server for my website I will definitely consider ...

Support is not helpful

Support is not helpful when we reach out with issues. Most of the bugs get marked as "non-reproducible" even though they ARE reproducible. I don't feel like the support team is doing their due diligence to try to replicate the issue before submitting the bug to the development team. In our last email exchanged, the support rep had the audacity to ask us "Do you have any idea on what might be causing this problem?" No! We don't! If we did, we wouldn't be emailing you! It's ridiculous. ...

I still don’t have any answers about…

I still don’t have any answers about the website or how to get more orders. It’s been over a year and I barely get one order every month or two. I’ve tried emailing and not gotten a response. It’s fairly frustrating and expensive having a website if nothing is being sold

We've run into a bit of trouble

We've run into a bit of trouble, like Paid Outs not being tracked well or findable. I haven't loved the support team yet. I'd like one continuous person. Relationships are important to efficiency. The search feature is frustrating. It's caps and comma sensitive. I'd like it to be a bit "smarter" of a search option.