Rain Point of Sale Reviews in January 2025: User Ratings, Pros & Cons

They have been supportive

They have been supportive and answer questions, by means of a ticket mostly. The system is better than other POS's. We learn something new regularly. They are good with updates.

Very nice people to work with but the…

Very nice people to work with but the process of moving to the Rain platform has taken months. I still have a lot of work to do before I can use this system and the process started in March 2023. Unfortunately below expectations

Customer service is fantastic

Customer service is fantastic! In-house payment processing is really slow, though. The last payment processed I used had the funds in my account overnight. Woth Rain, it's days.... sometimes many if Monday is a holiday.

I worked with Emily Hall and she was so…

I worked with Emily Hall and she was so great to talk to and explain things and help. I'm not a IT person and she explained everything very well and on my level so I could continue working your system. Your POS/website is very easy to work with.

Great POS - Lacking Support Staff

I love the POS and am very happy with it. However, support takes far too long to respond. If I need help with my website or anything like that It's days before I get a response. Then after my reply its more days of waiting and on and on we go. It's impossible to make progress this way.

I do not recommend this company

I do not recommend this company. I am in Australia and they are simply not set up sufficiently to serve this market. No GST provision. You have to constantly call (international) to get any customer service. They don’t follow through, or make mistakes that you have to follow up on. Again and again.

Great overall POS system

Great overall POS system. I can't imagine running my business without it. A couple snags here and there, but they are willing to find solutions

We love the RAIN POS system

We love the RAIN POS system. We've mastered it to the point that it will do everything we need it to do for us. My only reason for not giving it five stars: I only wish that suggestions for improvements or feature updates that we request would get implemented without others having to ask for the same feature before it is even considered or addressed. Also, we had two issues serious enough to get sent up the chain for "developers" to look at, and it took months for the issues to get ...

Inventory printout

You answered my questions quickly and you know whar is was talking about No lets see how long it takes to fix?

Rainb is OK, too bad they dont care to make it great

Support response time is wayyy too long. Also, they cant get anything done for you (me). There are inconsistencies in the reports, reports are poorly thought out and constructed. Screens are poorly laid out. There is a theme, the user can find the info, or do whatever, but its going to require two screens and three reports. Also, feedback goes nowhere