9.8
Spot Score
Effortless accounting, smarter business decisions
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Over the past year, this product has consistently impressed users with its exceptional customer support and user-friendly interface. The customer service team, frequently praised for being knowledgeable, attentive, and patient, has been a standout feature. Feedback highlights the team’s ability to resolve issues quickly and professionally—often going above and ...Read more
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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K
Kalatu
05/17/24
She was very help ,patient and very…
She was very help ,patient and very experienced in what she was doing. Worked over her time she made sure the issue I had was resolved before she left.
MR
Mark Rowlands
05/17/24
Very useful support
Very useful support from Rachael, a Customer Success Expert today.
LC
Laureen Cuckson
05/17/24
I have had an excellent experience with…
I have had an excellent experience with Quickbooks telephone support service. Unlock most companies now they were available immediately to assist me and resolved my enquiry in a timely and effective manner.
MS
Muhammad Shabir
05/17/24
Excellent support
Excellent support
W
WA
05/17/24
Joanne was absolutely brilliant
Joanne was absolutely brilliant, she went above and beyond for me! Id go as far to say it's the best customer service I have ever received.
E-
Emily - Ready Steady Pedal
05/17/24
Super helpful callback service and…
Super helpful callback service and sorted my issue straight away. Thank you Claudia
T
tony
05/16/24
quickbooks are the antidote to sage!
quickbooks are the antidote to sage! much better service, the system is much more integrated and matches bank records to payment/income
T
Tat
05/16/24
Unlinking bank account
Enrico knew exactly what to do and was very cheerful the whole time.
A
Anne
05/16/24
Been with QB for a week
Been with QB for a week. No question is ever treated as stupid. They laugh with you and always polite, and sooooo helpful. Client service is superb, and never had to wait more than 4 minutes. it was mind blowing for me to move from Sage to QB after 30+ years of only using Sage. The team have made it all so easy for me.
S
suejenssen
05/16/24
Neil was helpful and knowledgeable
Date of experience: May 16, 2024
