9.8
Spot Score
Effortless accounting, smarter business decisions
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Over the past year, this product has consistently impressed users with its exceptional customer support and user-friendly interface. The customer service team, frequently praised for being knowledgeable, attentive, and patient, has been a standout feature. Feedback highlights the team’s ability to resolve issues quickly and professionally—often going above and ...Read more
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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Showing 51-60 out of 8345
SH
Sue Hollingshead
05/22/24
My question was sorted out very quickly.
Date of experience: May 22, 2024
LD
Loraine DanceHall
05/22/24
I sent a request call back and didn't…
I sent a request call back and didn't expect it to be almost instant. The lady Zainab listened to my problem and asked to share my screen. She talked me through what she was doing and I could tell as a qualified accountant for some 35+years that she knew what she was doing. She helped me disable MTD and resolved my VAT return problem... then she activated MTD again. I must say I have worked on a number of programs and none have given such a quick positive response to any of my queries. ...
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G
Georgia
05/22/24
Customer service second to none
Within a few minutes a very helpful man called Issac called me to help with my problem of not being about to sinc my bank past January. We couldnt complete before I had to go to work and he said he would ring me back today at 830. On the dot he called and help me resolve my problem
MC
Margaret Callaghan
05/22/24
Very helpful
Date of experience: May 22, 2024
A
Amina
05/22/24
I had a really good experience today as…
I had a really good experience today as my call got connected straightaway. Although the issue I was experiencing rectified itself, it was reassuring that John was on the end of the phone. John also helped me to understand why when calling the helpline the system stated that my number was not recognised.
RA
Rebecca Atkinson
05/21/24
Very helpful and resolved our issue…
Very helpful and resolved our issue promptly. Had incorrectly applied post graduate loan to an employee. Enrico shared my screen and we corrected the error.
LS
Lynn Selby
05/21/24
Libyan was absolutely fantastic
Libyan was absolutely fantastic
HW
Huw Williams
05/21/24
Banking Transaction Queries
Chris understood and answered our queries promptly and resolved our problems in a clam friendly manner
DR
David Round
05/21/24
Adviser answered all my queries
Date of experience: May 21, 2024
CS
Comeil Syed
05/21/24
Exceptional service from Zainab
Certainly, here's an enhanced version: --- Amazing experience! Zainab expertly and patiently resolved all my queries. Her assistance was nothing short of fantastic. Highly recommend! Would have given her 10 stars for the help she extended.
