9.8
Spot Score
Effortless accounting, smarter business decisions
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Over the past year, this product has consistently impressed users with its exceptional customer support and user-friendly interface. The customer service team, frequently praised for being knowledgeable, attentive, and patient, has been a standout feature. Feedback highlights the team’s ability to resolve issues quickly and professionally—often going above and ...Read more
Exceptional customer service, with representatives described as friendly, knowledgeable, and patient.
Fast and efficient issue resolution, often within minutes or a single call.
Support staff go above and beyond to thoroughly explain solutions and provide follow-up materials for future guidance.
Helpful for beginners and non-technical users, with clear step-by-step guidance provided.
Some technical issues require contacting support, such as connectivity problems with apps and account recovery.
Occasional challenges with specific features like VAT payments and payroll functionalities may confuse new users.
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Showing 131-140 out of 8345
CK
Carola Kornfeld
05/07/24
great
great - very efficient and friendly service
AL
Anthony Lincoln
05/07/24
Quickbooks were very helpful to resolve…
Quickbooks were very helpful to resolve a problem I had on Bank Transactions. I used the Chat Help. This is a great facility as they are able with a authorisation code to use their mouse to point to things on your display to help point out any problems or advice. I have confident that any issues or advice I need is always available to me and sorted very quickly.
SC
Steve C
05/07/24
Great Service Provided
Great Service Provided, Danni was incredible.
W
Wils
05/07/24
Very Good Support
The support person I dealt with was very helpful, patient and professional. The issues I wanted to discuss were resolved.
DN
David Neil Morrison
05/03/24
Great service and took the time to find…
Great service and took the time to find out and send guidance.
C
customer
05/03/24
All sorted in just couple vat connections of minutes
All sorted in just couple of minutes
JR
John Richardson
05/03/24
The help with setting up MTD
The help with setting up MTD was excellent.
N
neil
05/03/24
Panic Over
I went to the Support Team to resolve a payroll set up issue. Jess understood the problem & was able to guide me through the solution quickly & efficiently. I successfully tested the fix ready for actual use on the upcoming payroll run
V
Veronica
05/02/24
Always very good support team!
Date of experience: May 02, 2024
M
Milla
05/02/24
Issue resolved quickly.
Date of experience: May 02, 2024
