QuickBooks Live Reviews in March 2025: User Ratings, Pros & Cons

"Terrible service, even worse customer service"

What do you like best about QuickBooks Live Bookkeeping? I thought I would like not having to lift a finger when it came to bookkeeping, and having a clean P & L to hand my accountant during tax season. What do you dislike about QuickBooks Live Bookkeeping? It was done incorrectly, took 6 months for them to figure out what happened, and then they charged me the $1500 clean up fee to fix their mistake. Also, they won't answer you by email! YOu actually have to call, and the call-back window ...

"Terrible service, even worse customer service"

What do you like best about QuickBooks Live Bookkeeping? I thought I would like not having to lift a finger when it came to bookkeeping, and having a clean P & L to hand my accountant during tax season. What do you dislike about QuickBooks Live Bookkeeping? It was done incorrectly, took 6 months for them to figure out what happened, and then they charged me the $1500 clean up fee to fix their mistake. Also, they won't answer you by email! YOu actually have to call, and the call-back window ...

"A peace of mind"

What do you like best about QuickBooks Live Bookkeeping? I like the interaction with my book keeper. He is very helpful and nonjudgmental with my books. He helps me to understand what I am doing and how to better help my company. What do you dislike about QuickBooks Live Bookkeeping? I sometimes get a message that I have an unread message but I can not find it anywhere. I have tried to ask him about it but he couldn't see what I was getting. Recommendations to others considering QuickBooks ...

"QuickBooks Live Bookkeeping Excellent Service"

What do you like best about QuickBooks Live Bookkeeping? Customer service is excellent. Response time expectations are set and all deliverables have been met. What do you dislike about QuickBooks Live Bookkeeping? The initial startup was a little confusing before signing up with Live Bookkeeping. Once the initial onboarding consulting started, the process and communications moved forward. Recommendations to others considering QuickBooks Live Bookkeeping: The support team will coach you ...

"Useful Tools but Annoying Software Development Practices"

What do you like best about QuickBooks Live Bookkeeping? Mostly automatic update of banking information on a monthly basis, automatic categorization of my expenses. What do you dislike about QuickBooks Live Bookkeeping? The website is a bit clunky, especially the messaging functions. I do know they're working on improvements, which I hope will be implemented soon. Nothing more irritating than constant messages telling me there's a question from a bookkeeper only to find there's really ...

"Useful Tools but Annoying Software Development Practices"

What do you like best about QuickBooks Live Bookkeeping? Mostly automatic update of banking information on a monthly basis, automatic categorization of my expenses. What do you dislike about QuickBooks Live Bookkeeping? The website is a bit clunky, especially the messaging functions. I do know they're working on improvements, which I hope will be implemented soon. Nothing more irritating than constant messages telling me there's a question from a bookkeeper only to find there's really ...

"Save your money and time"

What do you like best about QuickBooks Live Bookkeeping? I would suggest their ONE-time Clean Up service, and then just CANCEL as soon as you can without a monthly subscription!!! Even initial clean-up has left a mess for the bookkeeper they assigned us with. No explanation of what was done, where and what goes where. What do you dislike about QuickBooks Live Bookkeeping? When you request to be in contact with a manager/supervisor - you are told you'd be contacted within 2 days. No one ever ...

"Save your money and time"

What do you like best about QuickBooks Live Bookkeeping? I would suggest their ONE-time Clean Up service, and then just CANCEL as soon as you can without a monthly subscription!!! Even initial clean-up has left a mess for the bookkeeper they assigned us with. No explanation of what was done, where and what goes where. What do you dislike about QuickBooks Live Bookkeeping? When you request to be in contact with a manager/supervisor - you are told you'd be contacted within 2 days. No one ever ...

"The Extra Hands I Needed"

What do you like best about QuickBooks Live Bookkeeping? My QuickBooks live bookkeeper is patient and willing to review the numbers with me regularly to make sure that all of the postings are correct. Using the QB live also was a much better value that using my CPA to do my bookkeeping. What do you dislike about QuickBooks Live Bookkeeping? To be honest with you, I can't think of anything that I dislike. I would like a little more time to upload my statements monthly due to the cut-off and ...

"BEWARE - Zero Ability to Contact Assistance/Support - A Prebuilt Script Service With No Benefit"

What do you like best about QuickBooks Live Bookkeeping? Nothing - although their sales team is really good at getting you to commit. The best thing about Quickbooks Bookkeeping is their sales team abilty to pull the wool over your eyes until it's too late. What do you dislike about QuickBooks Live Bookkeeping? All of it. You initially speak with an actual bookkeeper during the sales period. The review of your books seems accurate, and the timing is promising. That is until you enter the ...