Quantum Metric Reviews in January 2025: User Ratings, Pros & Cons

"Senior Website Analyst"

What do you like best about Quantum Metric? - It is a very useful tool for finding friction on the website - Can watch a replay of the customer experience

"Great tool for both quantitative and qualitative data"

What do you like best about Quantum Metric? As a UX Lead, I appreciate how quickly I can watch sessions and then locate issues to deep dive into. What do you dislike about Quantum Metric?

"I don't know where I would be without it!"

What do you like best about Quantum Metric? I believe the replays are the most usefull part of this tool! It allows us to troubleshoot and see in real time what our customers are facing! The interface makes it very user friendly and it is easy to navigate!

"I don't know where I would be without it!"

What do you like best about Quantum Metric? I believe the replays are the most usefull part of this tool! It allows us to troubleshoot and see in real time what our customers are facing! The interface makes it very user friendly and it is easy to navigate!

"Digital Analytics Powerhouse with fantastic customer service"

What do you like best about Quantum Metric? QM is the Ferrari of digital analytics, complete with top notch staff who take time to understand your business to help you extract value. Although it's undoubtedly suited for Retailers with a conversion moment, publishers and subscription services and other industries can find value in usage tracking, investigative error detection, A/B design testing and compliance monitoring. There is nothing we haven't been able to build metrics for by way of ...

"Great tool for identifying customer friction"

What do you like best about Quantum Metric? It can be linked with other customer feedback mechanisms. If customers say "I had this problem while purchasing", I can view the QM session to see what actually happened.

"QM product/usage review"

What do you like best about Quantum Metric? accurate view on what the customer experienced. Very easy search events. 1 year ' s data log. Any console js error will be captured. All the error events created are super helpful and more tracking events. We get instant help from the team on any clarifications. Especially @cameron couch - Appreciate all his help.

"Good insights and helpful data"

What do you like best about Quantum Metric? I like the ability to playback sessions. What do you dislike about Quantum Metric?

"Great CX tool with decent analytics and amazing support"

What do you like best about Quantum Metric? Product - The session replay and event capture helps us easily identify friction in the user's experience. By default, QM captures almost everything happening in the DOM and has pre-built events to identify user issues, meaning we don't have to test, retest, and hope to replicate a user issue. QM has helped us improve conversion rates on marketing LPs. QM allowed us to pinpoint specific customer login issues coming in through the call center when ...

"Love working with the QM team, love finding new ways to leverage the platform."

What do you like best about Quantum Metric? The team is extremely responsive and helpful. The platform itself is useful for a whole range of teams internally, from marketing to CX to product and technology.