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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in April 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 31-40 out of 648

AU

Anonymous User

05/30/23

4 out of 5

"There are a lot of features which can be used, and many more limitations of those features"

What do you like best about Qualtrics Customer Experience? Almost anything is possible, some builds use in-built features and some have be custom built

AU

Anonymous User

05/29/23

3.5 out of 5

"Qualtrics customer experience has been wonderful"

What do you like best about Qualtrics Customer Experience? The Qualtrics team is quick to respond to any technical questions and have helped our team trouble shoot through many issues.

AU

Anonymous User

05/27/23

4.5 out of 5

"Qualtrics Customer Experience"

What do you like best about Qualtrics Customer Experience? CX dashboards are very helpful to do in-depth analysis What do you dislike about Qualtrics Customer Experience?

AU

Anonymous User

05/27/23

3.5 out of 5

"Responsive but not memorable"

What do you like best about Qualtrics Customer Experience? The interface is relatively straightforward to use and used widely.

AU

Anonymous User

05/25/23

4.5 out of 5

"Qualtrics Creates Surveys that Work"

What do you like best about Qualtrics Customer Experience? I like that I can start a survey from the bottom up or can rely on a set template to produce surveys.

GR

Gabriel R

05/24/23

4.5 out of 5

"Top of the line CX tool"

What do you like best about Qualtrics Customer Experience? What i find most helpful with Qualtrics is its ability to integrate with other system and its analytic capabilities such as the text AI analytics which you won't find anywhere

AU

Anonymous User

05/24/23

4.5 out of 5

"qualtrics"

What do you like best about Qualtrics Customer Experience? easy to navigate front end and user interface for making form updates

MB

Megan B

05/23/23

5 out of 5

"Super Helpful!"

What do you like best about Qualtrics Customer Experience? This program helps me use the different things Qualtrics has to offer and has helped me use Qualtrics greater to aid in our research!

AU

Anonymous User

05/23/23

4.5 out of 5

"I conduct psychological research and use Qualtrics to conduct and analyze my studies."

What do you like best about Qualtrics Customer Experience? Qualtrics has been quick in responding to my needs What do you dislike about Qualtrics Customer Experience?

KA

Keyona A

05/23/23

4.5 out of 5

"A great respource"

What do you like best about Qualtrics Customer Experience? the tool is easy to use. it has templates that can be used too. What do you dislike about Qualtrics Customer Experience?