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Qualtrics Customer Experience - Experience Management Software

Qualtrics Customer Experience Reviews in April 2025: User Ratings, Pros & Cons

Maximize customer satisfaction with Qualtrics Customer Experience.

4.2

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Qualtrics Customer Experience Reviews & Ratings

4.2

Very Good

Based on 607 ratings & 648 reviews

Rating Distribution

Excellent

(424)

Very Good

(175)

Good

(37)

Poor

(7)

Terible

(5)

Expert's Review

Qualtrics Customer Experience stands out as a top-notch survey tool, offering a versatile platform for designing various survey styles and attachments. Users appreciate its intuitive interface, making it easy to create interactive surveys with customizable features. The software's predictive intelligence engine also impresses, providing valuable insights to ...Read more

Qualtrics Customer Experience pros and cons

  • Versatile tool for designing surveys with dashboard, ticketing, workflows, and more.

  • Dynamic and versatile survey styles with easy changes and important details recording.

  • Predictive intelligence engine for optimizing customer engagement.

  • Aesthetically pleasing with simple processes for survey responses and corrections.

  • Customizations and advanced features may be complex for new users without proper support.

  • Limited options in the Marketplace for additional apps and connectors, restricting advanced functionalities.

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Showing 21-30 out of 648

AU

Anonymous User

06/12/23

4 out of 5

"I'm fairly confident this site is real but geesh verifying took longer than what I'm writing below"

What do you like best about Qualtrics Customer Experience? First, I had no idea Qualtrics "forms" had this name. I just searched. I like best the customization for creating forms, including available logic. It's gotten much better.

KM

Kuhu M

06/09/23

5 out of 5

"Customer XM review"

What do you like best about Qualtrics Customer Experience? The text iq feature of Qualtrics is something that I like the most. Apart from that, the dashboard builder, where we can make widgets and analyze the data, is something that is really good.

AU

Anonymous User

06/08/23

5 out of 5

"Qualtrics CX Review"

What do you like best about Qualtrics Customer Experience? Absolutely everything! We are able to build Surveys with ease using Survey Builder. We can visualize the data in a meaningful manner in Dadhboard. Also, text iQ feature is a cherry on the top as we are able to collect insights from open ended questions as well.

AU

Anonymous User

06/07/23

4.5 out of 5

"Qualtrics CX review"

What do you like best about Qualtrics Customer Experience? It is extremely user-friendly and the Dashboards have helped us collect data in real-time. On top of that, we have been able to generate many useful insights with the help of Dashboards.

AU

Anonymous User

06/05/23

4.5 out of 5

"Qualtrics CX experience is a good tool"

What do you like best about Qualtrics Customer Experience? great place for building surveys. the platform is very user friendly

SF

Shubham F

06/04/23

4.5 out of 5

"Freakiness & it's boldness with ease of building surveys."

What do you like best about Qualtrics Customer Experience? Tantalizing and ferocious with ease of building surveys which are bold.

KN

Kay N

06/03/23

4.5 out of 5

"Consumer Experience Review"

What do you like best about Qualtrics Customer Experience? The most helpful things is that it is quick in response and the follow up is kind of nice.

AL

AJ L

06/02/23

4.5 out of 5

"Very good. Very easy to use as other "free" softwares, but better functionality."

What do you like best about Qualtrics Customer Experience? I like being able to develop a survey for both PC and mobile at the same time and seeing - in real-time - the presentation.

RD

Rakesh D

05/31/23

3.5 out of 5

"Simple and Easy tool, but needs improvements and more user friendly functionality"

What do you like best about Qualtrics Customer Experience? Qualtrics CX is a simple and easy tool to use. Its user interface is simple and is easy to build surveys and have them maintained. Also the web intercepts work well with the logics and it is also easy to setup and use.

JS

Joseph S

05/30/23

5 out of 5

"The best platform for experience management, and is not just for private businesses."

What do you like best about Qualtrics Customer Experience? The entire suite of tools can be used for customer experience management, data and experience management. Their core tool is XM Directory and that allows us to track candidates from admission through graduation.