Qualtrics Customer Experience Reviews in February 2025: User Ratings, Pros & Cons

"Improve Your Experience with Your Customers with Qualtrics Customer Experience"

What do you like best about Qualtrics Customer Experience? Qualtrics Customer Experience is a great tool that boosts our relationship with our customers.

"Reliable and efficient"

What do you like best about Qualtrics Customer Experience? It is cost effective.Small and medium organizations and business can afford the product.

"The best and sophisticated survey tool"

What do you like best about Qualtrics Customer Experience? There is a lengthy list to mention but I'll talk about a few 1 - Ease of creating survey journeys, 2 - Integration options, 3 - Analytics, 4 - Research tools, 5 - Competetive Pricing, 6 - Wonderful Support Team

"Improve customer retention"

What do you like best about Qualtrics Customer Experience? It works out of the box. We needed a product that helps us to analyze the user onboarding flow and receive feedback on our new features and improvements, so we can able to optimize the user experience even better. And we found Qualtrics for customer engagement and started working with it. We used a few other software previously, but Qualtrics has advanced features which are needed at that time. And the main thing is that we can ...

"Helps me identify trends and is simple to use"

What do you like best about Qualtrics Customer Experience? It helps with knowing what actions to do next with the available data

"Creating Amazing Business Customer Relationship/Connection With"

What do you like best about Qualtrics Customer Experience? With Qualtrics Customer Experience in place, we have been able to build a good relationship with our customers by make it easier for them to interact with our business while highlighting their painpoints

"Very intuitive tool for building surveys."

What do you like best about Qualtrics Customer Experience? Qualtrics customer experience is great online survey platform to measure customer experience. Easy to create interactive surveys using the drag and drop functionality and can be easily be customized in many ways . Large variety of questions types and branching logic. The tool aslo gives feedback to surveys and aslo it's easy to setup NPS dashboards for each department in our organization that enables us to track results very easily.

"Globally Best Software I Ever Use"

What do you like best about Qualtrics Customer Experience? Qualtrics can create comprehensive, customisable analytics that works well for both survey creation and data analysis. I use it for study, work, and personal/life stuff. Many features allow you to ask clean, simple questions that would otherwise seem cluttered and take up too much space in a survey on another platform.

""Top gun! For it's versatility to engage our customers to get direct feedback".."

What do you like best about Qualtrics Customer Experience? Tremendous software to get direct feedback for our customers.

"CX Qualtrics - Review"

What do you like best about Qualtrics Customer Experience? Building Surveys has been effortless using Qualtrics as it is User-friendly, and the tool has helped us collect and analyze data which has helped us achieve customer satisfaction. Also, QualtricsCX has outstanding Workflows Tasks such as Ticketing, Update Directory, Email etc. They have been instrumental in our day-to-day uses.