Qualtrics Customer Experience Reviews in February 2025: User Ratings, Pros & Cons

"Best tool to design surveys"

What do you like best about Qualtrics Customer Experience? Best way to design surveys, there are multiple things we can do with the tool like dashboard, ticketing, workflows etc.

"Qualitrics is a great tool for surveys"

What do you like best about Qualtrics Customer Experience? Qualtrics is very dynamic in a way that allows different kinds of survey styles and attachments that make it versatile and it's usability wide. It allows to make changes to the survey at any point in time and records important details of the systems used and date/time of completion

"Building Customer Loyalty with Qualtrics"

What do you like best about Qualtrics Customer Experience? The predictive intelligence engine provides insights on how to optimize customer engagement and retention to grow customer lifetime value

"The support to get us started was incredible"

What do you like best about Qualtrics Customer Experience? It is very nice aesthetically and the processes to get more information from those who were surveyed are simple, We can also find and correct low scores that are accidentally left.

"Intuitive, flexible and very reliable platform. Recommended"

What do you like best about Qualtrics Customer Experience? I love that it provides great dashboards that allow you to track results in real time.

"Creates a high level of customer satisfaction and builds a long-term relationship"

What do you like best about Qualtrics Customer Experience? I like that Qualtrics Customer dashboards provide real-time customer information to every responsible person in the organization.

"Designed to improve processes, digital properties and increase customer lifetime value"

What do you like best about Qualtrics Customer Experience? I like this software for its basic data visualization and project management capabilities, it allows users to track project progress and also manage multiple projects effectively.

"It's amazing good service love it"

What do you like best about Qualtrics Customer Experience? Qualtrics customer experience of me is very good i have no problem

"I have 4 years of experience using Qualtrics EX, CX and Core Platform"

What do you like best about Qualtrics Customer Experience? Survey setup is quiet streamlined. Platform gives more emphasis to ease of survey design and also has multiple avenues with which you can distribute survey. It also gives more control to design the survey flow and also add advanced logic.

"Magnificent tool to analyse the customer behavior"

What do you like best about Qualtrics Customer Experience? It is easy to learn and incorporate and provides an end-to-end solution to analyze the customer's behavior using interactive dashboards