Qualified Reviews in January 2025: User Ratings, Pros & Cons

"Billtrust experience with Qualified"

What do you like best about Qualified? Chatting immediately and getting them set up with the correct resource. What do you dislike about Qualified? Its a new product I must learn. I need to figure out the intricacies to be as efficient as possible. What problems is Qualified solving and how is that benefiting you? Getting users to find eCommerce help quickly. Andrew is working with us closely to tailor our solution to fit our target market.

"Sr. Demand Generation Manager"

What do you like best about Qualified? Qualified is an awesome tool! It has a great UX and the customizable features have enabled us to tailor our chat experiences to our unique business needs, which has resulted in an improvement in our speed to lead and our overall website visitor experience. What truly sets the tool apart is the amazing customer support– the qualified team is proactive and accommodating to make sure we are getting the most out of the tool and all that it has to offer. We ...

"Working with Qualified has been an excellent, collaborative experience."

What do you like best about Qualified? The best part of working with Qualified is the partnership and collaboration with our dedicated Success partner. We switched from another chat platform and from day one the process has been smooth–from initially getting all of our experiences set up to the day-to-day support. In addition to the technical help we get from our Success partner, he takes the time to understand our unique goals and ways of working and provides actionable feedback and ...

"Two-time Qualified customer"

What do you like best about Qualified? Qualified does a phenomenal job helping us engage with customers and buyers in real-time. What do you dislike about Qualified? There's a lot of product available. Not a complaint, but the biggest challenge is using it all effectively. What problems is Qualified solving and how is that benefiting you? Engaging buyers on their terms, in real-time.

"Responsive implementation, fast results"

What do you like best about Qualified? Implementation - our dedicated rep, Cassie, was extremely responsive, helpful, and proactive during our implementation process. As an admin, I had endless technical questions that were always answered (sometimes multiple times). Once the details of set up and integrations were clarified, it was easy to set up our segments and targeting criteria. We were able to start seeing progress and results almost as soon as we went live, with both booked meetings ...

"Excellent Customer Experience"

What do you like best about Qualified? We moved from Drift to Qualified, mostly due to the lack of support and service offerings we needed from the partnership. Our Qualified CSM, Shawn, went above and beyond to not only implement the solution within 30 days, but also to help us set our KPIs and benchmarks for success. The team is dedicated, responsive, and has incredible ideas to help us build out our overall experience playbooks, which was critical for us as we are an incredibly small ...

"Chat-tastic!"

What do you like best about Qualified? Qualified's chat is the real chat-tastic superstar in the conversational AI game. It's chat-tastically awesome for businesses seeking to talk the talk and walk the walk when it comes to engaging customers, prospects, and pipeline! Our CSM Danielle Lipschutz is the bomb. She is always pushing us to continually improve and provides incredible customer support. I've had the ability to use countless tools like this and this one is actually worth it's ...

"Amazing product and outstanding customer support"

What do you like best about Qualified? I love how intuitive Qualified is. As an enablement manager the change management was easy, and our reps love using it. I also have to give a huge shoutout to our QSA, Brittany Rhyme, who is one of the best in customer support I've ever worked with. What do you dislike about Qualified? I feel as though we are too dependent on our QSA for routing questions, although that could be on us, but I wish the routing piece was easier. What problems is Qualified ...

"Easy to use UI, great team of people to work with."

What do you like best about Qualified? The support from the team at Qualified has been top-notch. What do you dislike about Qualified? I have not had anything about the product or service that I've found to dislike. Recommendations to others considering Qualified: Think about how many times an account has come and gone, or how many times you wish you could have had a better way to go straight into engagement with an account. This is your solution! What problems is Qualified solving and how ...

"Great Partners Anticipated Business Needs"

What do you like best about Qualified? The qualified product was true to form. The team was very attuned to the needs of our business and how their chat solutions could help meet our corporate goals. It integrated perfectly with our tech stack and provided us with real-time stats on how our website traffic was engaging with our reps which made it much easier to manage and show value. Whenever we had a questions or challenge to work through the Qualified team was right there to help us find ...