Qualified Reviews in January 2025: User Ratings, Pros & Cons

"Incredible product with excellent support"

What do you like best about Qualified? Next gen of customer experience and driving revenue. So many features, enabling you to be there when and in a way your customers and prospects need you. On top of it comes more than excellent support we get from our CSM. What do you dislike about Qualified? The fact I am still not too familiar with it. :) :) I aspire learing much more than I know now, so I can utilize it to the full extent. What problems is Qualified solving and how is that benefiting ...

"Qualified is fantastic!"

What do you like best about Qualified? Our business has noticed an increase in leads and conversion rate, Implementation process has been smooth thanks to Brittany Rhyme! What do you dislike about Qualified? Qualified.com is great, I wish salesforce could reflect all the data shown in qualified. What problems is Qualified solving and how is that benefiting you? Increasing turn around times and engagments with customers.

"Incredible tool for website and app conversion paired with world-class support."

What do you like best about Qualified? Qualfified is incredibly powerful to help increase the rate of conversations and conversions from web / app visitors to more in depth meetings, discovery, and opportunity creation for our GTM teams. Customization for experiences is pretty rich and flexible which allows us to tailor chat sessions so that we can deliver on best-in-class customer experiences. Brittany Rhyme is our Successs Architect and is incredible. She should get raise. :) What do you ...

"Excellent functionality, exceptional service"

What do you like best about Qualified? There are many live chat services that have varying degrees of functionality, but the thing that always sets vendors apart is their service. And our rep, Shelby Bensley, is the defintion of exceptional service who goes above and beyond. What do you dislike about Qualified? Some of the pathing and branching can be complex and time consuming to make adjustments to, but this is more due to the overly complex nature of our own business. And when those ...

"Great tool, and a better team to work with"

What do you like best about Qualified? The ability to customize what experience someone receives is great, it allows us to really narrow in on specific messaging. Our success architect, Zac, has been outstanding in getting us up and running with the tool, as well as optimizing our experiences as we continue to build and grow. What do you dislike about Qualified? Some kind of organizational/folder structure would be very helpful to keep our experiences separated out a bit better and make ...

"Qualified is a game-changing offering with a first-class staff behind it"

What do you like best about Qualified? The sophistication of the chatbot feature, coupled with the ability to customize features and create an inbound website experience. What do you dislike about Qualified? N/A... like any implementation, some steps need attention and consideration throughout the standup process. However, the Qualified team is there to hold your hand throughout. What problems is Qualified solving and how is that benefiting you? We had an issue as a company where we were ...

"Driving Sales Pipeline Couldn't Be Easier"

What do you like best about Qualified? The ease of integration to our CRM and Marketing Automation tools; ease of implementation in our Tech stack; ease of use by our BDRs; and attribution in the sales cycle. Additionally, our QSA Brittany has supported and guided us through the entire process. What do you dislike about Qualified? There's nothing to dislike about Qualified. What problems is Qualified solving and how is that benefiting you? With the downturn in the Tech market, we've seen a ...

"Great tool but even better customer service"

What do you like best about Qualified? Qualified is one of our top lead generation tools and we are only just scratching the surface of how we are using it, but the absolute best thing is our QSM Jennifer who really is the gold star standard for Custome Success Managers - thank you Jennifer for all that you do. What do you dislike about Qualified? We haven't had the time and resources to make the most of the tool - hoping to dig in more in 2024 What problems is Qualified solving and how is ...

"Qualified Rocks - So does Jennifer!"

What do you like best about Qualified? White glove service. They know if they make their customers successful, and they work very hard to make sure we are successful right out the gate. They dont set it and forget it, and continue to work with you as a partner organization well beyond the product itself. What do you dislike about Qualified? One person can only update an experience at once. What problems is Qualified solving and how is that benefiting you? Allows us to engage with our buyers ...

"Qualified- fantastic partnership."

What do you like best about Qualified? Qualified's true partnership and 'whatever it takes' mantra is demonstrated on a daily basis by their entire team. From my initial sales process with Amberley to our outstanding customer support guru Shelby we have been fully supported and thoroughly pleased with what Qualified has to offer. I love that we can see customer visits in real-time and quickly engage with our prospects or customers. And anytime we wanted to try to figure out a new approach, ...