Puzzel Reviews in April 2025: User Ratings, Pros & Cons

"Puzzel review"

What do you like best about Puzzel? Seamless experience, ease of use & easy integrations with 3rd party applications What do you dislike about Puzzel? Limited out of the box reporting options What problems is Puzzel solving and how is that benefiting you? Being able to handle multiple customer queues with autonomy for our administrators. fast & efficient call/chat handling

"Puzzel has enabled a better all round solution to our CS function"

What do you like best about Puzzel? Flexibility, the system was introduced for the call option, but we have introduced social media as well as looking at SMS and chat. What do you dislike about Puzzel? Initial onboarding, this was not a great experience and as such we struggled with using or getting the most from they system. What problems is Puzzel solving and how is that benefiting you? We are looking for omni-channel support nd this has allowed this

"Very impressive"

What do you like best about Puzzel? Youre your own admin and you can easily control the whole tool with out contacting Puzzel. Very smooth! What do you dislike about Puzzel? Seriously i dont now. I have been customer for like 10 years and i cant find anything that really annoys me. What problems is Puzzel solving and how is that benefiting you? We have a large number of calls in a short period every month and other call center platforms couldnt handle all of the calls in a perfect way. ...

"A great application over all"

What do you like best about Puzzel? the application is really user friendly, the service is allways terrific, a really good acountmanager and a great application over all What do you dislike about Puzzel? Its not as easy to learn as an admin, to get really good you need atleat a year experience with it. But once you learn it its super easy and a great tool What problems is Puzzel solving and how is that benefiting you? The application is a great tool for our customerservice to take and make ...

"user friendly"

What do you like best about Puzzel? Easy to use as admin as well as our customercenter employees What do you dislike about Puzzel? Tacking of cases that we as customer reports. To our understanding there is a new solution to this matter in january 2023. What problems is Puzzel solving and how is that benefiting you? Customer care by telephone and chat. Easy to use, to change and for statistics.

"A good value system"

What do you like best about Puzzel? The phone system is very simple and easy to use. It's not too complicated for new users to grasp. What do you dislike about Puzzel? The reports don't always give us everything we need. What problems is Puzzel solving and how is that benefiting you? Linking together our email chains to make responding simpler.

"Head of Operations"

What do you like best about Puzzel? Puzzel is a partner for us, we work in partnership with Puzzel instead of them beeing just another vendor. We are followed up closely, and we get the help we want when we need it. What do you dislike about Puzzel? So far it has been the development on the dialer functionality, this has not been good enough. We are working on solving issues regarding this now, but this has taken to much time. What problems is Puzzel solving and how is that benefiting ...

"Enhancing excellent suctomer service delivery with Puzzel"

What do you like best about Puzzel? The software has provided excellent tools for setting up reliable customer service center. It brings closer our products and services to our customers. Puzzel discovers demands of our consumers with solution on how to satisfy them. Sales and marketing team interaction with our clients has improved since we deployed this platform and the sales volume has increased. What do you dislike about Puzzel? I have not developed any negative opinion towards the ...

"The great tool to improve customer service"

What do you like best about Puzzel? Puzzel gives the most important programs an opportunity to be executed first. We have improved our services to our clients and build close relationship. Close interactions with pur potential customers has enhanced increased sales. What do you dislike about Puzzel? I am impressed by the performance of this product always. What problems is Puzzel solving and how is that benefiting you? Puzzel connects the company with international merchants. It has ...

"Tool needs a lot more improvement"

What do you like best about Puzzel? 1. Accesibility 2. User friendly 3. Straightforwardness What do you dislike about Puzzel? 1. Limitation of the tool 2. Reliability 3. Functionality What problems is Puzzel solving and how is that benefiting you? Not much but it does help to schedule & track the employees leaves, activities. It needs to be done very manually at first, but once done then it schedules well