Puzzel

"Perfect for what we needed"

What do you like best about Puzzel? Ease of use! does exactly what you need it to, without bombarding you with unessarcy extras What do you dislike about Puzzel? Being an evolving product it's prone to bugs, but the team work quickly to get it looked at and fixed, What problems is Puzzel solving and how is that benefiting you? Allowing us to know when to put people in the right place to answer our customers when they need us

"Recommend Puzzel - Easy to use and great reporting"

What do you like best about Puzzel? Reporting and the way it is easy to use. You can easily set up new agents and keep a close eye on team performance including call recordings. What do you dislike about Puzzel? Nothing as it currently stands, I am happy how Puzzel is set up for my team. What problems is Puzzel solving and how is that benefiting you? We use Puzzel for our Service Desk team Puzzel provides easy access and visibility of call volumes and how our agents handle them. This allows ...

"Great offering with the customer experience at the heart"

What do you like best about Puzzel? Solve a lot of the problems that contact centres face when trying to decide on their tech stack and looking to avoid too many suppliers. The QA platform is particularly excellnt What do you dislike about Puzzel? No real downsides although depth of feature when you offer so much always has the potential to be restricted. That isnt a real issue for most of us and I think they have a strong roster of partners to help on that front if needed. What problems is ...

"Puzzel helping us to make good customer service easy"

What do you like best about Puzzel? Nice user interface. Puzzel is easy to use for our agents, everyone can customize their user profile. It is easy to use for our managers, we can generate reports fast and easy. What do you dislike about Puzzel? Nothing to say about this, the system works very well. I have nothing else here. What problems is Puzzel solving and how is that benefiting you? Puzzel is our Contact Cebter solution. Helps us handle telephone calls, emails, chat and more. The ...

"Very impressive"

What do you like best about Puzzel? Youre your own admin and you can easily control the whole tool with out contacting Puzzel. Very smooth! What do you dislike about Puzzel? Seriously i dont now. I have been customer for like 10 years and i cant find anything that really annoys me. What problems is Puzzel solving and how is that benefiting you? We have a large number of calls in a short period every month and other call center platforms couldnt handle all of the calls in a perfect way. ...

"Puzzel UK review - Max T"

What do you like best about Puzzel? Having worked with Puzzel now for just over 12 months, I have found the experience of design, build, and implementation phases seamless and highly professional. One of the most considerable qualities we were looking for in a new telephony provider was the ability to develop a partnership. We have certainly found that over the last year, we are very much a part of the puzzel team as they are within our community which I believe is an essential part of the ...

"Flexible, customer oriented"

What do you like best about Puzzel? Managing a multi-skill environment is better than most competitors. Support and account management are responsive to customers wishes. What do you dislike about Puzzel? Admin interface could benefit from a redesign, perhaps matching a more common tree structure panel. Reports are fulfilling basic needs, but adding access to raw data is essential to do advanced reporting. Data structure is a bit complicated, and may require complicated sql queries. What ...

"Head of Operations"

What do you like best about Puzzel? Puzzel is a partner for us, we work in partnership with Puzzel instead of them beeing just another vendor. We are followed up closely, and we get the help we want when we need it. What do you dislike about Puzzel? So far it has been the development on the dialer functionality, this has not been good enough. We are working on solving issues regarding this now, but this has taken to much time. What problems is Puzzel solving and how is that benefiting ...

"Enhancing excellent suctomer service delivery with Puzzel"

What do you like best about Puzzel? The software has provided excellent tools for setting up reliable customer service center. It brings closer our products and services to our customers. Puzzel discovers demands of our consumers with solution on how to satisfy them. Sales and marketing team interaction with our clients has improved since we deployed this platform and the sales volume has increased. What do you dislike about Puzzel? I have not developed any negative opinion towards the ...

"The great tool to improve customer service"

What do you like best about Puzzel? Puzzel gives the most important programs an opportunity to be executed first. We have improved our services to our clients and build close relationship. Close interactions with pur potential customers has enhanced increased sales. What do you dislike about Puzzel? I am impressed by the performance of this product always. What problems is Puzzel solving and how is that benefiting you? Puzzel connects the company with international merchants. It has ...