Puzzel Reviews in February 2025: User Ratings, Pros & Cons

"Puzzle with pieces that don't seem to match all the way"

What do you like best about Puzzel? The interconnection between modules gives a great potential of diffrent solutions for customer support that covers the whole departments needs. From settings up queues to settings up chatbots makes this one of the most complete solutions available. What do you dislike about Puzzel? Once the settings up is done it becomes clear how limiting some of the modules are between each other. Making the solution almost complete. This creates a "jack of all trades, ...

"A nice system, but does not adapt to municipality services"

What do you like best about Puzzel? The layout and the view and some functions. The chat is very good (previously Vergics). What do you dislike about Puzzel? The way of searching information is not efficient and the flexibility of how you set up all information is to low. The translation from the English to the Swedish version is unproffesional. Puzzel sells itself as a partner to Telenor since at least 12 years ago but it seems like the two companies don't communicate or develop the ...

"Pleasant experience so far"

What do you like best about Puzzel? I like the dashboards and knowing what agents are on calls and the reporting element to a degree What do you dislike about Puzzel? - I dislike not knowing around future developments and having to chase for updates, if Puzzel can provide more insight that would be great What problems is Puzzel solving and how is that benefiting you? It helps solve issues around data and bits of information required for the client - I enjoy listening into historical calls

"Perfect for what we needed"

What do you like best about Puzzel? Ease of use! does exactly what you need it to, without bombarding you with unessarcy extras What do you dislike about Puzzel? Being an evolving product it's prone to bugs, but the team work quickly to get it looked at and fixed, What problems is Puzzel solving and how is that benefiting you? Allowing us to know when to put people in the right place to answer our customers when they need us

"The Puzzel WFM capability enabled the next phase of growth!"

What do you like best about Puzzel? The simplicity of the WFM solution. Puzzel have tried to ensure that the end-user is at the heart of their strategy and this is valiated by the ease of use and general usability of the system. What do you dislike about Puzzel? The support process could be improved. I feel that there is often a lack of immediacy with acknowledgement of an issue along with the communication once the ticket is picked up for resolution. What problems is Puzzel solving and how ...

"Puzzel has improved its services a lot in the past year. We've had fewer bugs."

What do you like best about Puzzel? The features are self-explanatory. The schedule shows clearly the activities assigned. What do you dislike about Puzzel? Sometimes it crashes/takes too long to load. The "Month" overview function is still not available. What problems is Puzzel solving and how is that benefiting you? Puzzel facilitates tracking of global schedules; adherence; activities etc.

"Great products and great relationships make your business great."

What do you like best about Puzzel? Much of Puzzel's wide range of offerings can be configured to fit your business needs, and offer a single seemless platform for your contact centre. Additionally, they are happy to work with you to configure bespoke connectivity to your other services, and if it is not yet available it is often on their roadmap. Upgrades and improvements are frequent, and support is always helpful. What do you dislike about Puzzel? WFM offerings are ok, but may not fit ...

"Recommend Puzzel - Easy to use and great reporting"

What do you like best about Puzzel? Reporting and the way it is easy to use. You can easily set up new agents and keep a close eye on team performance including call recordings. What do you dislike about Puzzel? Nothing as it currently stands, I am happy how Puzzel is set up for my team. What problems is Puzzel solving and how is that benefiting you? We use Puzzel for our Service Desk team Puzzel provides easy access and visibility of call volumes and how our agents handle them. This allows ...

"Great offering with the customer experience at the heart"

What do you like best about Puzzel? Solve a lot of the problems that contact centres face when trying to decide on their tech stack and looking to avoid too many suppliers. The QA platform is particularly excellnt What do you dislike about Puzzel? No real downsides although depth of feature when you offer so much always has the potential to be restricted. That isnt a real issue for most of us and I think they have a strong roster of partners to help on that front if needed. What problems is ...

"Puzzel helping us to make good customer service easy"

What do you like best about Puzzel? Nice user interface. Puzzel is easy to use for our agents, everyone can customize their user profile. It is easy to use for our managers, we can generate reports fast and easy. What do you dislike about Puzzel? Nothing to say about this, the system works very well. I have nothing else here. What problems is Puzzel solving and how is that benefiting you? Puzzel is our Contact Cebter solution. Helps us handle telephone calls, emails, chat and more. The ...