Pure360 Reviews in January 2025: User Ratings, Pros & Cons

Spammers!

Getting spammed by stupid people using this platform

A below average product with an…

A below average product with an unfriendly management team. We (a small, struggling business) were 1 week over our 3 month notice period, instead of being understanding (as many other companies would be), they immediately threatened to sue us unless we renewed for a year. I've noticed similar aggressive behavior mentioned by other reviewers.

Poor customer service, average product

It has been 4 years since Serene Media left their review but it seems Pure360 has not improved. Having been a customer for over 3.5 years we decided to move away as the segmentation options do not offer us the level of targeting we now want to achieve, as well as regular glitches with image uploads. We notified our account manager verbally that we did not want auto-renewal this year as we considered our options moving forward, but this was clearly not noted. We received no communication ...

"Its interface is quite friendly and easy to navigate"

What do you like best? Its interface is quite friendly and easy to navigate, which allowed me to use the application quite interactive and didactic, its customer service team is quite helpful and quick when it comes to answering any request or concern that I have. presented, also the fact that they allow me to carry out my email marketing campaigns in a fairly simple way and that in turn they give me advice to improve them seems to me quite exceptional.

"A solid system, easy to use and excellent support"

What do you like best? I like Pure's no fuss easy to use platform that is great for getting a campaign together in a quick and efficient fashion and if there is ever a problem a team member can be contacted pretty quick.

"Great performance and customer support"

What do you like best? The user interface is very easy to navigate, and getting support for any queries is always an easy and quick process. I also appreciate how easy it is to customise your emails, something I didn't experience with previous software I have used.

"Good Email platform - but design platform could be better"

What do you like best? The platform is simple and easy to use for setup of email campaigns. It allows multiple members of the team to collaborate in the design, content and segmentation.

"Great easy to use"

What do you like best? Great staff and support, easy to use for marketing emails.

"Brilliant email marketing platform with some amazing marketing automation features"

What do you like best? The marketing automation feature set is extremely useful. Campaign sending timing has improved our response rates.

"Basic but does the job"

What do you like best? Hands on support that want to help you to improve the quality of your marketing.