Pure Chat Reviews in March 2025: User Ratings, Pros & Cons

": Live communication with customers to improve the attention and web experience."

What do you like best about Pure Chat? The need for a live chat on our website has led us to the implementation of Pure Chat, we liked how easy it is to keep in constant interaction with our visitors and customers during their journey on our page, providing advice and attention in real time to improve their experience. It is very easy to configure and put it into operation, and it works on both computers and mobile devices. What do you dislike about Pure Chat? The only thing that goes ...

An outstanding free live chat tool

PROS: The thing that I enjoy most about Pure Chat is its free version that has enough functionalities for our needs. Despite being free, it has a lot of options for customization when it comes to design and email. It is very easy to integrate the chat tool with our website as well because all we need to do is to copy and paste the code. I also like that we can have as many team members as we need on the platform and how easy it is to get them onboard--one email and they can already log in ...

Bought a envy 6032 printer last week…

Bought a envy 6032 printer last week from Currys all OK until I sent it up, didn't give me the 5 months free ink trial, sent HP a message no reply. Called the helpline told me they would call me back.. went on Purechat which was a link on their web page. Very strange conversation I thought it was a scam still not sure, very unprofessional service. I won't be having the free ink trail very difficult company to contact. And Purechat weird customer service Scam?

"It has many other customizations that allow me to capture more data from my clients"

What do you like best about Pure Chat? Its interface is quite easy to use and incorporate into other applications, for example, I installed it in my wordpress domain and it has been working perfectly, without any inconvenience, in addition, thanks to this application I have been able to increase interaction with my clients in a much faster and more fluid way than before, since I can respond immediately to the different requests that users present via online chat, it also has many other ...

"Pretty self explanatory interface but not too helpful with workflow"

What do you like best about Pure Chat? The setup was incredibly easy and quick to do. Using it was also a pleasure, it was almost impossible to miss a chat while using Pure Chat. The app is also very user friendly. What do you dislike about Pure Chat? When I submitted a query due to some trouble with my app, I never received a response from the Pure Chat help team. I have heard similar complaints from fellow coworkers. Recommendations to others considering Pure Chat: It would be ideal to ...

they work with scammers they provide…

they work with scammers they provide chats for them....

"Fair Priced, Clean UI and Excellent Settings"

What do you like best about Pure Chat? Aside form excellent pricing among competitors, we can appreciate the clean and well organized UI on the front-end. We've used other and Pure Chat seems to hit the sweet spot. In addition, the settings menu allows you customize many elements of the chat and even shows you in real-time what the changes will look like on either Desktop or Mobile. What do you dislike about Pure Chat? Right now Pure Chat does not have a Desktop App. Browser tabs can build ...

"CHAT ROOM"

What do you like best about Pure Chat? i like the concept of the app. Pure chat themes the use of this app What do you dislike about Pure Chat? I dislike the unusual pop ups and some disturbing ads Recommendations to others considering Pure Chat: Give it a try What problems is Pure Chat solving and how is that benefiting you? Official chats

"Must have tool for your Arsenal "

What do you like best about Pure Chat? Easy integration into Hubspot, Location, date, Transcript retrieval, Ability to view site traffic with historic comparison What do you dislike about Pure Chat? The Smile and frown feature, 9/10 a frown was due to the end-user losing connection or they did not like an answer to a question. Either develop this feature to a measurable KPI or lose it because as of now it is trivial. What problems is Pure Chat solving and how is that benefiting you? A ...

"Great tool for online chatting"

What do you like best about Pure Chat? It's a great tool to embed in the website for online chat.You are able to assign the chat to someone else in the middle of chatting. It keeps a log of each chat session so that you can go back and review or improve on responses. Another thing that I like about Pure Chat is it will show you what page users are visiting and if it is their first visit or a repeat visit so that you can pursue new leads. It also provides you with contact info. such as email ...