9.0
Spot Score
Connect with visitors and customers seamlessly.
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Starts from $39/User/Month when Billed Yearly
Pure Chat has garnered positive reviews for its ease of use, customization options, and effectiveness in improving customer interactions. Users appreciate the intuitive interface, seamless integration with websites, and real-time communication features. The customizable widgets and pre-chat info offer valuable insights into customer interactions, enhancing the ...Read more
Provides easy integration with various platforms like Zoho, MailChimp, and HubSpot, enhancing flexibility.
Customizable widgets and chat feature integration simplifies interaction with website visitors and provides detailed customer interaction history.
Neat user interface with customizable settings and fair pricing, making it user-friendly and cost-efficient.
Helpful for customer service teams, allowing reassignment of representative, displaying relevant customer info, and aiding in pursuing leads.
Lack of Desktop App can lead to tab management issues and increased browser tabs.
Inactivity logout feature can disrupt continuous monitoring and prompt response.
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Showing 221-225 out of 225
MG
Matthew G
07/15/15
"It doesn't get any easier!"
What do you like best about Pure Chat? Super easy to implement and overall a great chat feature for our website. What I like best is the ability to customize and time the chat box to pop-up on specified pages. What do you dislike about Pure Chat? What's not to like, Pure Chat is doing an awesome job and I look forward to a lasting relationship. Recommendations to others considering Pure Chat: Keep doing what you're doing, it's working. What problems is Pure Chat solving and how is that ...
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LH
Laura H
07/09/15
"Using pure chat as we speak!"
What do you like best about Pure Chat? I use this in my daily sales environment, so I love that I can see the country the person is in, where on my company website they've chatted from as well as the fact that you can easily set your availability schedule. It is also nice to have the transcript exported to our CRM with the click of a button. What do you dislike about Pure Chat? The ONLY thing I would change is that if a person chatting leaves the chat first, the transcript shows that I left ...
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MP
Michael P
07/08/15
"Simple, easy to use, great mobile experience, very inexpensive "
What do you like best about Pure Chat? The look and feel, I've used countless chat applications and this one simply looks good. I use daily and have it integrated with a few other products we use and it's great. Couldn't imagine using another tool. What do you dislike about Pure Chat? Relatively new to market, may not be as deep as other solutions for some customers. What problems is Pure Chat solving and how is that benefiting you? In-app client communication and general website ...
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AM
Ashley M
07/08/15
"Awesome product, very user friendly. "
What do you like best about Pure Chat? Pure Chat is incredibly user friendly and simple to customize. It makes communicating with customers so easy. The personal chat pages are also great - very easy to design. The mobile app has been very useful, especially for notifications. I also like the personality that comes through both in the product and on their newsletters and announcements! What do you dislike about Pure Chat? There is not much I would say I dislike about the product. It's still ...
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RH
Robert H
07/08/15
"Simple, Useful... I Like It. "
What do you like best about Pure Chat? The interface is really nice and setup is easy. We have our whole team using it and it works quite well. What do you dislike about Pure Chat? Sometimes I forgot to set myself as "unavailable" when I am talking on the phone or get pulled into meetings... and I end up missing chats that way. It's my issue... I need to develop better habits. What problems is Pure Chat solving and how is that benefiting you? Being an inbound sales organization, we want to ...
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