Pure Chat Reviews in April 2025: User Ratings, Pros & Cons

"Pure Chat, oh how I love/hate you. "

What do you like best about Pure Chat? I like how I am building a strong relationship with my customers. What do you dislike about Pure Chat? I dislike the fact that I cannot insert photos into the chat. Recommendations to others considering Pure Chat: Use this product only if you find yourself slacking on customer service. What problems is Pure Chat solving and how is that benefiting you? We are strengthening our customer services by being available to our customers through a dedicated ...

"A great engagement tool for small businesses...and not much else."

What do you like best about Pure Chat? Pure Chat is *very* simple to set up and use. Crazily simple. The out-of-the-box feature set is great for anyone operating a small business or entrepreneurial endeavor, whether you have 1 employee or 40. You can easily drive engagement just by having the simple "pop-up" style box in the bottom-right corner. Support of the product is also top-notch. What do you dislike about Pure Chat? All of that being said, Pure Chat can be too simple for its own ...

"PureChat for real time in-app support"

What do you like best about Pure Chat? We've been using PureChat inside of our app GitKraken which is built on Electron. So far we've had some of our best user support via in-app chatting with out customers. My team monitors the widget which we've embedded in our app for new requests and the experience is pretty seamless for both us and our users. I'm also able to answer questions when I'm out of the office with the Android app which is really nice as well. What do you dislike about Pure ...

"Great Customer service, great tool for your website"

What do you like best about Pure Chat? It's always working. It's always there to give our customers a way to reach us, even when we aren't there. Anytime I have any questions or concerns, Robert has always been quick to respond. What do you dislike about Pure Chat? The app isn't perfect. I often have connectivity issues with it and sometimes logs me out for no reason. I'm sure the kinks will get worked out eventually. Recommendations to others considering Pure Chat: Price is fair, and you ...

"Easy to setup and the best mobile implementation I have tried."

What do you like best about Pure Chat? I found pure chat really easy to install on the web. We were able to get started right away with the default graphics and then added some customization in a few days. The absolute best thing is the mobile app. We do not have dedicated people waiting for chats because we are a pretty small team. One person on our team uses the desktop app and is really happy with it. I use the iPhone app. First of all it is great because it sends me a text when there is ...

"Pure Chat = Pure Genius"

What do you like best about Pure Chat? Pure Chat makes me accessible to customers even when I'm not in the office which is very handy with our international customers. Its always day time somewhere and Pur Chat gives us the opportunity to speak with those clients from the comfort of our own homes. I love that it keeps a record of all transcripts and that they are readily accessible. What do you dislike about Pure Chat? I dont like that all of the options that are available on the website ...

"I use this daily to help communicate with customers"

What do you like best about Pure Chat? The ease of use and how I can export the chats to create profiles for the sessions. What do you dislike about Pure Chat? They only problem I have is sometimes it can run slow but that be the connection. What problems is Pure Chat solving and how is that benefiting you? We are able to communicate easier with a larger demographic and remove time restraints from customers scheduling.

"Talk to your Customers and Prospects on Their Terms, Easily!"

What do you like best about Pure Chat? The ease of use, and ease of install were rather shockingly so. Up and running for my sales staff in 30 minutes, or less. I like that it gives our customers and potential customers a way to communicate with us on their own terms. Its very easy to start a chat, even easier than dialing a phone number, or sending an email, and we get real time communication. Customer support is great! What do you dislike about Pure Chat? Anything that I would put here, ...

"Small Business, scalable solution, fair and easy pricing"

What do you like best about Pure Chat? -Easy sign up -Easy "install" on website -Simple user interface -Modern design with no tacky watermark -Has a mobile app for iOS and Android -Auto availability schedules What do you dislike about Pure Chat? Does not have "team" chat pages meaning, the ability to have departments handle specific questions, like technical support department, sales department etc.. Would like to have incoming chats assigned to teams and those within teams can pick up ...

"Good as a free software but lack relaibility"

What do you like best about Pure Chat? - Free - Android and IOS client - Any time chat - Chat hours/working hrs - Easy to setup What do you dislike about Pure Chat? - Very less reliable - Quite often chat client fail to login/connect, results in loss of connection with customer - No statistic or warning for chat not available info to take corrective action Recommendations to others considering Pure Chat: Please make it more reliable and dependable software for chat support What problems is ...