Pure Chat Reviews in April 2025: User Ratings, Pros & Cons

"Awesome experience "

What do you like best about Pure Chat? The best thing that I like is that you can see where in the world the customer is located. I think that is a awesome feature. What do you dislike about Pure Chat? I dislike that the customer can not comment when they give us a smile face or a frown face. It would be nice to hear what they liked or disliked about the person they were chatting with. What problems is Pure Chat solving and how is that benefiting you? We are mostly solving tracking on our ...

"Great products with a few issues."

What do you like best about Pure Chat? Design and experience of Pure Chat is amazing. It is very use to use and looks very satisfying. Easy to customise and allow it to nicely fit in with your website. Quick replys too for quick replies to commonly asked questions. What do you dislike about Pure Chat? We have a rather large team with a lot of chats daily. This means we have a lot of stats. Purechat does not seem to be able to keep up. WIth lots of chats it struggles to go to past ...

"Decent chat software for small business."

What do you like best about Pure Chat? The interface is easy to use and the alert sound is great! What do you dislike about Pure Chat? It seems to loose chats from customers once in a while and 30 seconds to respond is not long enough in my business. What problems is Pure Chat solving and how is that benefiting you? Some customers prefer to email or chat over call so it has increased our overall sales.

"Easy to implement and to use"

What do you like best about Pure Chat? Pure Chat was easy to implement, customizable, well-priced and seems scaleable enough for growing teams. What do you dislike about Pure Chat? Haven't found anything to dislike really. One thing perhaps I would like to see, but this part of the platform remains in Beta. in the website visitors/active visitors an actual way to see who the visitors were instead of just a number of visitors at a certain time. Also, when using the mobile app, it appears to ...

"Best Chat Clients"

What do you like best about Pure Chat? It's simple to install and use. The chat box is not intrusive to your visitors and they can initial a conversation at their own convenience. I also like that this client has an app so when you're not able to stay behind a desk, you aren't worried about missing a conversation from a prospect or client. What do you dislike about Pure Chat? The badging can't be removed unless you purchase the subscription. Recommendations to others considering Pure ...

"Excellent tool to interact with job seekers without expensive phone calls and delayed emails. "

What do you like best about Pure Chat? first the Price - this is the most affordable price in the market for excellent services second - we can see who is chatting with us and from which location this is really important third - we can see who is on our website and on what page. we can offer chat from our side too fourth - we can block any IP Address fifth - Admin area is easy to navigate and everything seems very simple sixth - we can monitor our colleague chat without letting customer ...

"Easy Interface, great to share among team memebrs"

What do you like best about Pure Chat? Easy to implement and use across one team. What do you dislike about Pure Chat? Currently it is used in one area of our product only as we had an issue (most likely on our end) implementing it site-wide. What problems is Pure Chat solving and how is that benefiting you? Instant communication with customers and prospective custoemrs.

"Easy Interface, great to share among team memebrs"

What do you like best about Pure Chat? Easy to implement and use across one team. What do you dislike about Pure Chat? Currently it is used in one area of our product only as we had an issue (most likely on our end) implementing it site-wide. What problems is Pure Chat solving and how is that benefiting you? Instant communication with customers and prospective custoemrs.

"First time using chat"

What do you like best about Pure Chat? LOVE that you can review the transcripts and add more people to a current chat. What do you dislike about Pure Chat? Not sure on the Personal chat feature vs. Chat boxes. Somewhat confusing. Recommendations to others considering Pure Chat: Implement it immediately!!! Start with a few users. What problems is Pure Chat solving and how is that benefiting you? Quick answers for anyone that comes to our website. We have already got one sale from using the ...

"Pure Chat has been an invaluable resource in connecting with our customers. "

What do you like best about Pure Chat? The instant connectivity that the chat allows between the customer and ourselves in order to customize the customer's experience with our products, asking specific questions, etc. What do you dislike about Pure Chat? The style of the chat boxes isn't customizable. I would like to be able to change the look of the chat box as it appears on our website in order to flow into the design of the website better. Recommendations to others considering Pure ...