Pure Chat Reviews in April 2025: User Ratings, Pros & Cons

"PureChat Review"

What do you like best about Pure Chat? The quickness to speak with people and that they can easily reach us. What do you dislike about Pure Chat? that sometimes if a visitor leaves the page, the chat can sometimes close down. What problems is Pure Chat solving and how is that benefiting you? this online chat can save a lot of time that telephone calls can take, being transferred between department etc. Customers can ask us questions relating to a specific course and we have their details in ...

"I use it for work everyday!"

What do you like best about Pure Chat? I am able to see what the customer is viewing on the website so I can help them more easily. What do you dislike about Pure Chat? On occasion it seems to be laggy. Also sometimes it shows another person typing in the chat when they are not. What problems is Pure Chat solving and how is that benefiting you? All types of customers use our chat. It's a great convenience.

"Purchat has been good so far. "

What do you like best about Pure Chat? I like the customization the best. You are able to completely customize the way it appears. What do you dislike about Pure Chat? Sometimes the servers go down so we can't use it 100 percent of the time. What problems is Pure Chat solving and how is that benefiting you? Real time communication between us and customers.

"Pure Chat -- Cool & Connected"

What do you like best about Pure Chat? We are able to assist our customers quickly and efficiently. We are linked direct to the page they are looking at for us to provide swift service. What do you dislike about Pure Chat? You cannot search through transcripts by keywords or names. What problems is Pure Chat solving and how is that benefiting you? Some users do not like to call in for information. If they can't figure out the info, they don't like to buy. We are able to answer their ...

"Web developer review of purechat. "

What do you like best about Pure Chat? Ease of use. Purechat couldn't be easier to apply. Simply drop in a javascript tag and your ready to go. I also love how you can customize the display settings of the chat widget in a simple interface. What do you dislike about Pure Chat? 3 things I don't like 1. Purechats main menu is confusing, especially having some navigation options that open in a new window and some that don't. Keep it consistent please! 2. Email receipts don't work for me. I've ...

"Great way to communicate with clients and very accesible"

What do you like best about Pure Chat? That it is accessible on multiple devices I have used the device on my I phone I pad and PC What do you dislike about Pure Chat? That if it is installed on a mobile device the schedule automatically logs you in Recommendations to others considering Pure Chat: I have had a good personal experience with the software using it to talk to potential clients What problems is Pure Chat solving and how is that benefiting you? Easier to communicate with clients ...

"Excellent product"

What do you like best about Pure Chat? Easy to configure Very good price Our CS team love using it - It's really easy What do you dislike about Pure Chat? Reporting could be far better - Being able to extract customer data Recommendations to others considering Pure Chat: For a fast and efficient product, Get this! Excellent value compared to other products used What problems is Pure Chat solving and how is that benefiting you? Conversion stats vs PureChat Users

"Purechat review - good service!"

What do you like best about Pure Chat? I appreciate the ease of handling multiple chats at once and joining/leaving chats that my colleagues are also using. The actual service is great! Very easy to use. What do you dislike about Pure Chat? It would be better if we could have two or more chats open in the same window just so that is it more visible. Recommendations to others considering Pure Chat: Very simple service to use and good support! The team answer questions quickly when I have ...

"Must Have!"

What do you like best about Pure Chat? Website visitors and potential prospects have instant access to discuss any of our products and plans. What do you dislike about Pure Chat? There is not much to dislike. I wish you could customize chat initiations but this is non-critical. What problems is Pure Chat solving and how is that benefiting you? Customer user experience and response time is key to converting web visitors into customers.

"Pure Chat review"

What do you like best about Pure Chat? I like that we can see when the other is typing as to avoid confusion. What do you dislike about Pure Chat? How often the site goes down. I will often try to get to a customer's chat, but then the site will crash and the questions go unanswered, potentially losing us a sale. What problems is Pure Chat solving and how is that benefiting you? It is so helpful being able to communicate with a potential customer immediately, as soon as they have a ...