Pure Chat Reviews in April 2025: User Ratings, Pros & Cons

"Purechat "

What do you like best about Pure Chat? The ability to look at transcripts, statistics on feedback, the price, ease of the widgets. It's all great! What do you dislike about Pure Chat? I really don't think I have anything I dislike at the moment. Note that I haven't really delved into the Reports section very much but if there is anything usually lacking from an app, it's good reporting. From what I've seen so far though, your reporting is great. Recommendations to others considering Pure ...

"Pure Chat Review"

What do you like best about Pure Chat? Great and fast communication. Chat has yet to go down and has brought some promising leads, do to the ability to talk with the clients. What do you dislike about Pure Chat? Only Dislike i would say is the system does not pick up all the traffic, but does get about 90% What problems is Pure Chat solving and how is that benefiting you? The ability to see who is on the Site and the ability to start a conversation

"User friendly and flexible"

What do you like best about Pure Chat? User friendly on both sides (for company and end user). Easy also to adapt the chat to your liking/preferences (look and feel). What do you dislike about Pure Chat? Would be great to also send documents via chat & images. Found of out IE compatibility issues, especially IE 1 does not show the compatibility issue icon any more, so we have some users who never see the live chat pop-up. :( What problems is Pure Chat solving and how is that benefiting ...

"Simple! "

What do you like best about Pure Chat? I enjoy the simple design of the chat, it's very easy to use and navigate through. A great feature is being able to monitor chats. What do you dislike about Pure Chat? There's nothing I can think of as of now. What problems is Pure Chat solving and how is that benefiting you? I assist with any account issues that need fulfillment or technology resolutions.

"PureChat"

What do you like best about Pure Chat? It is simple to use. I love being able to run reports on my instructional team by day, week, or over a long period of time. What do you dislike about Pure Chat? It seems to run slow at times. Also, when I am running a report for each person on the team, I get the number of chats they took each day as well as the overall average of these chats, but not just a total for each chat. What problems is Pure Chat solving and how is that benefiting you? We are ...

"Excellent chat service"

What do you like best about Pure Chat? How easy it is to view multiple operators and switch between chats. I also like that integrates so easily with our WordPress website. The Purechat support has also been very helpful. What do you dislike about Pure Chat? Can't select multiple auto in/out times. It would be very helpful if you could select more than one time slot for it to automatically log you ain and out. Additionally, it can be difficult to locate previous chats sometimes. What ...

"Great Platform"

What do you like best about Pure Chat? That you get to interact with people visiting your site as well as see information on where they are visiting the site from and that it saves their name in the system once you put it in. I also like that the interface is user friendly and you can easily toggle yourself as being available and unavailable as well as invite someone to a chat when you need to leave so you don't have to leave a conversation unfinished. What do you dislike about Pure Chat? I ...

"PureChat Is Growing Our Business"

What do you like best about Pure Chat? PureChat is a very easy way to quickly interact with leads on our website. What do you dislike about Pure Chat? I haven't found anything I dislike. The whole system is very user friendly. What problems is Pure Chat solving and how is that benefiting you? It's very easy to talk with new leads, solve problems for current customers and make it possible to connect with people from our website.

"Pure Chat Review - RAMM Horse Fencing & Stalls"

What do you like best about Pure Chat? I like that it doesn't have to always be a "live" chat and that it can be turned on sleep mode that sends you emails of customers' questions. They also provide a great "Visitors" area that shows live visitors and what page they are on, where they're located on a map, and how they arrived at our site. This is excellent in terms of tracking our customers. *Customizing the pop-up is an awesome feature as well. What do you dislike about Pure Chat? There's ...

"Being able to engage and communicate better with customers"

What do you like best about Pure Chat? I love the engagement that we have with our customers What do you dislike about Pure Chat? Not being able to see coworkers canned responses Recommendations to others considering Pure Chat: If you are looking for feedback and wanting to make changes, this is the best way to go. What problems is Pure Chat solving and how is that benefiting you? Making simple changes to the ease of using our website. We are listening to our customers now and understanding ...