Pure Chat Reviews in April 2025: User Ratings, Pros & Cons

"We use Pure Chat for PayTop to stay in touch with our customers and help them to use our website"

What do you like best about Pure Chat? I like the user experience and the simplicity to use Pure Chat. I like the email who is send every day to have a report of the activity of the day. What do you dislike about Pure Chat? I dislike the disconnection if I don't answer immediatily to customers requests. What problems is Pure Chat solving and how is that benefiting you? When some customers can't do a money transfer, our reload his prepaid card, our top-up his phone.

"Pure Chat Review"

What do you like best about Pure Chat? The ability to oversee your teams chats and join in a conversation. What do you dislike about Pure Chat? Reporting is not the most user friendly and the ability to get more feedback on negative feedback. What problems is Pure Chat solving and how is that benefiting you? Ability to communicate with multiple customers at one time.

"Pure Chat"

What do you like best about Pure Chat? Ease of use. Simple installation html. mobile and web. What do you dislike about Pure Chat? doesn't work with wix.com one of the largest hosting companies. When they do maintenance, they do it on a saturday, our busiest day. most likely losing us as a customer. Recommendations to others considering Pure Chat: easy, simple, and it works like it should. But if something happens, and they are down, you'll likely not hear from them until they are back up. ...

"Pure Chat smoothes the workflow of my day. "

What do you like best about Pure Chat? The Live Chat feature has been an amazing feature to our website. Being available instantly has cut down on email inquiries and phone calls during the day. I love that I'm able to easily select a canned response, and tailor it as needed for that customer before hitting send. Plus, emojis have made the customer experience more fun and personal! Knowing a person's location makes it easy to give them accurate information on store locations, shipping ...

"Customer Service and Pure Chat integration"

What do you like best about Pure Chat? I like that we can see where these chats are coming from in terms of location. It's an interesting statistic and helps us in Customer Service to gauge our customers needs much more efficiently. Also, the option for canned responses is great! What do you dislike about Pure Chat? The Pure Chat app has glitches pretty often, it will disconnect and reconnect during chat sessions, causing some chats to be lost. The app will freeze and chats will come in but ...

"One of the best resources offered to cummunicate with your customers."

What do you like best about Pure Chat? I really enjoy the fast and customized personal chats. They have created an easy way to get in touch with loyal customers and receive feed back on our customer service. One of the best things that this system offers would be that the client can print, email, or download the transcript after the conversation is over. We really like the ability to view past transcripts and to view the reports on how many chats each user as taken etc. What do you dislike ...

"Infusionsoft Live Chat option"

What do you like best about Pure Chat? It was very easy to get started and adding to our website was a simply copy/paste of code. Was also an affordable price and Infusionsoft integration allowing chat records to be funneled to our CRM. What do you dislike about Pure Chat? Doesn't allow you to see the chat message before accepting the chat. What problems is Pure Chat solving and how is that benefiting you? Quicker way to help sales make contact with leads and integrate that with our CRM

"Pretty pleased with Pure Chat during this first year. However, there are a few things we dislike. "

What do you like best about Pure Chat? -Team functions. Ability to add another operator to a chat if one is unable to continue with the conversation. -Customer information. Ability to see where they are located and what page they are currently on so we can help assist. -Automatic conversation emails. I like receiving an email notification after each conversation. This helps me keep track of questions being asked and the information we're giving out to our customers. What do you dislike ...

"Pure Chat User Review"

What do you like best about Pure Chat? being able to multi task and speak to clients What do you dislike about Pure Chat? No spell check on certain browsers - i.e. firefox or explorer What problems is Pure Chat solving and how is that benefiting you? Being able to communicate with multiple users, also on a wider geographical location.

"PURECHAT is PURE bliss"

What do you like best about Pure Chat? Reaching as many customers as possible in the least amount of time. What do you dislike about Pure Chat? There are a few issues with Polls but other than that all seems great. What problems is Pure Chat solving and how is that benefiting you? Reaching customers