Pure Chat Reviews in April 2025: User Ratings, Pros & Cons

"We love Pure Chat. We are able to help our patients get their questions answered without calling. "

What do you like best about Pure Chat? The ease of use! Pure chat is easy for our patients and us. What do you dislike about Pure Chat? Sometimes my screen doesn't show my conversation. What problems is Pure Chat solving and how is that benefiting you? We are reaching people at work that can't call.

"Pure Chat is Good"

What do you like best about Pure Chat? I like the layout and look of the page. It makes everything look neat and organized which makes it easier to work with this app. What do you dislike about Pure Chat? I dislike the innacuraccy of the map showing their current location, most of the time it is not precise. Recommendations to others considering Pure Chat: To any other individuals that are considering using Pure Chat as their primary company chat service, I would highly recommend Pure Chat ...

"PureChat leads to conversions."

What do you like best about Pure Chat? The fact I can see location of visitor. What do you dislike about Pure Chat? It would be nice if I could tie my follow-up emails to Infusionsoft. Recommendations to others considering Pure Chat: Touch as many visitors as you can. Be personable to ease the speculation of robot generated. What problems is Pure Chat solving and how is that benefiting you? I am able to focus on hot leads by chatting AT someone.

"It has been fantastic thus far."

What do you like best about Pure Chat? The ease of customization from the admin. The ease of installation. I also like the UX/UI. I think some good time was spent on that. What do you dislike about Pure Chat? Features I don't use like the personal page. I also wish there was a good API (not through Zapier) that allowed me to record all of this information into my own system. Recommendations to others considering Pure Chat: It's a great system. Easy to use. What problems is Pure Chat solving ...

"Taking customer service and revenue to the next level"

What do you like best about Pure Chat? PureChat gives my company the opportunity to stay in contact with people who are interested in my business, its products and offerings. There are a great many people who like to shop online and chat makes it easy for them to get the quick answers they need to make an informed decision. It can make the difference between gaining a new customer or missing an opportunity. What do you dislike about Pure Chat? There isn't a downside of PureChat that I see ...

"This product has helped our website tremendously."

What do you like best about Pure Chat? As a user, you have a variety of different options when communicating with people. You also get to see your feedback, which is great. What do you dislike about Pure Chat? If you personally close the conversation out, then it will not count as a conversation on the reports. Recommendations to others considering Pure Chat: It's a great way to see the traffic on your website and to help with any questions your customers or employees may have. What ...

"PURECHAT is a Great Addition for the company"

What do you like best about Pure Chat? I enjoy being able to assist the customers while continuing to work on other work. It's nice that customers can send messages that we can respond to during business hours. I like that I do not actually have to speak to the customers on the phone. Chat reduces the amount of calls that we take. It's nice to be able to see how many active visitors are on the chat at any given time. What do you dislike about Pure Chat? Sometimes the chat has issues but it ...

"Pure Chat Review"

What do you like best about Pure Chat? Pure Chat is very user friendly. I've never had to worry about the system going down. The customers enjoy the ease of use as well. What do you dislike about Pure Chat? I don't like the auto generated answers. Many times the program has automatically generate answers that are completely irrelevant to what I'm trying to convey to my customer. What problems is Pure Chat solving and how is that benefiting you? Pure chat has enabled me to get higher ...

"Great Communication"

What do you like best about Pure Chat? I love the ability to reach clients in the middle of their buying experience. What do you dislike about Pure Chat? I wish customers could select their issue as sub category before getting to operator. I wish they were directed to FAQ prior to connecting Recommendations to others considering Pure Chat: Thank you for great service! What problems is Pure Chat solving and how is that benefiting you? Making my site more user friendly. The site may not be so ...

"Pure chat is a great way to communicate with students at our school."

What do you like best about Pure Chat? I like the prompt notice that a chat is coming in and how easy it is to navigate around the website. What do you dislike about Pure Chat? The chat does crash on me from time to time without me knowing, I have to refresh the page. I would like to see more emojis as well. What problems is Pure Chat solving and how is that benefiting you? Helping students with their problems, one day at a time :)