Pure Chat Reviews in April 2025: User Ratings, Pros & Cons

"Used to ask a few questions"

What do you like best about Pure Chat? I like the easiness of it its a great experience What do you dislike about Pure Chat? I dont dislike anything about it its a really great service Recommendations to others considering Pure Chat: Its a really great product What problems is Pure Chat solving and how is that benefiting you? All business problems

"We've had a great experience so far with PureChat"

What do you like best about Pure Chat? PureChat is very easy to use and it helps us provide our customers with better service. It also makes it easy for us to track our conversations with customers. We love it. What do you dislike about Pure Chat? I don't have anything negative to say about PureChat. We really like it so far. Recommendations to others considering Pure Chat: none What problems is Pure Chat solving and how is that benefiting you? We're using PureChat to live chat with our ...

"Pure chats is extremely effective with interacting with current and potential reps for Driveline."

What do you like best about Pure Chat? What I like best about Pure Chats is being able to quickly respond to website browsers. What do you dislike about Pure Chat? I have no dislikes when it comes to Pure Chats. What problems is Pure Chat solving and how is that benefiting you? Pure Chats enables us recruiters to communicate effectively in a timely manner. The websites browsers receive immediate answers to questions and responses to solving any issues. It has also allowed us recruiters to ...

"Good product, but could use additional features."

What do you like best about Pure Chat? The interface is clean and easy to use. I like that it is very simple to create a new widget, so if we want to offer live chat in another area of the website we can get it going pretty quickly. Purechat is also very low cost compared to other chat tools - we were early adopters so that may have something to do with the cost of our plan. What do you dislike about Pure Chat? The metrics that come out of Purechat are not very robust. They show you what's ...

"Quirky at times, but definitely a great tool overall"

What do you like best about Pure Chat? When everything works, it's everything you need it to be and bloat-free. What do you dislike about Pure Chat? This is mostly regarding the Android app- when it doesn't work, it likes to toggle availability for reasons unknown and not notify of incoming messages at all or only once it's too late. This happens even if the device is on with the screen unlocked. What problems is Pure Chat solving and how is that benefiting you? It's allowed us to help any ...

"Customer Relations/Account Manager"

What do you like best about Pure Chat? I like that I can help more than 1 customer at a time. I also like that customers can take their time in answering me. If they are busy and at work they can ask a question I can answer it and they can respond at their connivence. I work mostly with teachers so I can help them while they are in the classroom teaching were they would not be able to call while they are teaching. What do you dislike about Pure Chat? I have not had any problems with Chat, ...

"Pure Chat Works!"

What do you like best about Pure Chat? I like that we're easily able to communicate with members or visitors to our website. What do you dislike about Pure Chat? Sometimes there is not live chat assistance. What problems is Pure Chat solving and how is that benefiting you? we're able to answer questions outside office hours.

"Great tool for sales team"

What do you like best about Pure Chat? Pure chat give you invaluable insights about your visitors such us: source page (social network, direct, Google, etc.) pages visited and time spent on each page. What do you dislike about Pure Chat? Sometimes does not work properly and it is difficult to edit contact information. What problems is Pure Chat solving and how is that benefiting you? We are now able to capture lead without setting up any lead magnet/ contact form; we get their contact ...

"Very good except a few bad things."

What do you like best about Pure Chat? I love the easy to use intergrations that come with Pure-chat such as with slack the visitors tab is very nice but has a slight bug issue as it stands overall its a great product with some great stuff built into it. I would like to see more intergrations work with it in the future. What do you dislike about Pure Chat? There is non stop crashing and the visitors page is totally broken that needs a major fix. When you drop connection the pure-chat page ...

"Pure Chat an easy to use and user friendly way to chat with potential customers"

What do you like best about Pure Chat? The canned responses make Pure Chat a fast way to communicate a lot of information quickly. Very user Friendly also. What do you dislike about Pure Chat? Pure Chat for the most part does not have anything I really dislike. Recommendations to others considering Pure Chat: It is a very simple to use software and also has tips provided to help you. What problems is Pure Chat solving and how is that benefiting you? TV, Internet and phone needs for ...