Protonmail Reviews in April 2025: User Ratings, Pros & Cons

Their accounting is very 'iffy'-…

Their accounting is very 'iffy'- beware, no auto cancel when you take out a subscription. Customer services are not very good to say the least.

Their accounting is very 'iffy'-…

Their accounting is very 'iffy'- beware, no auto cancel when you take out a subscription. Customer services are not very good to say the least.

I cannot open my emails have contacted…

I cannot open my emails have contacted zen desk no reply. I have an insurance claim ongoing and I can't answer their email. When this is sorted I will cancel this account

Excellent Email Provider

New features constantly, fast and flexible email, support is actually helpful; Looking forward!

Excellent e-mail service! Great support!

I've tried many e-mail services over the years, some paid, some free. I tried Proton Mail early last year after one of my contacts insisted on encrypted communication (I'm not exactly sure why). Anyway, I ended up really enjoying the Proton Mail! They have great customer service as well: I paid my account several times with credits from a referral. But I was short this month and didn't have the cash to fully pay my invoice. I contacted support and received a reply within hours stating that ...

I would give zero stars if I could.

I would give zero stars if I could. There is no customer service, period. I am not a criminal, drug dealer, or pedophile. I just want to secure our financial and medical emails. I am prepared to pay for a good service and paid Proton since September to ensure they were secure. But this is possibly the worst company I have ever experienced in many years. 5 days to respond to an inquiry about migration. I am now waiting on an inquiry about billing for 4 days and no response despite numerous ...

Disaster

I pay 150 euros for an upgrade account. I send 3 mails. And now i can not send a other mail. What a joke. You can reach the support for this kind of issue... but i’ fact no... because you can not send a other mail anymore. 3 mails. Upgrade account 150eu a year. What a joke

Very bad servise again just this time…

Very bad servise again just this time is for you the ende. I do not want continue with somebody who treat me so bad since I am paid user. Please be so kind and let me get back to my account that I be able deleted and leave you finnaly after 5 years trying to understand you lies and making clonning of myself and after only do is problem somewhere else. I can not even remove my Yubikey, no wories I will set up all but to you, you are the worst application better is Apple, there is always ...

No puedo recuperar mi cuenta de ProtonMail

He sufrido un hackeo en mi cuenta de protonmail, alguien cambió mi clave y el mail de recuperación. Quiero recuperar mi cuenta, mando mail a soporte y me contestan que están con muchos reclamos y que debo esperar, pero no me solucionan nada. Mandé ya 5 mails y me responden automáticamente esto: ##- Please type your reply above this line -## Hello, Thank you for contacting Proton Mail support. Your request (2675717) has been received and is being reviewed by our support staff. Please note ...

Not as free as you might think

They portray themselves as institution of privacy and freedom, but honestly, their system might flag you for 'abuse', just because you're creating a lot of accounts. Say goodbye to creating more accounts.