Protonmail Reviews in April 2025: User Ratings, Pros & Cons

Get out ASAP before they delete your account without warning

Protonmail deleted my entire account completely out of the blue without a single warning. I have been using protonmail for years and will never trust this company again. They said it was due to account inactivity. No, I didn’t use this account every day but that doesn’t make it any less important. And if you supposedly don't track or store data on your users, then how would you know how often I read my messages? I created my account long before any such policy existed and was an early user ...

Get out ASAP before they delete your account without warning

Protonmail deleted my entire account completely out of the blue without a single warning. I have been using protonmail for years and will never trust this company again. They said it was due to account inactivity. No, I didn’t use this account every day but that doesn’t make it any less important. And if you supposedly don't track or store data on your users, then how would you know how often I read my messages? I created my account long before any such policy existed and was an early user ...

Watch out unpredictable

Over the last 2 week I started using Proton.me a lot, new project I keep finding in mail in trash or archive or try to move from the trash to inbox no luck, today Im typing an email working on it for about 45 min, ready to finish and send and its gone, disappeared, can't find it any where not in any folders just gone how can that happen, it is kind of clunky but I didn't expect this

Proton stole my data and blocked me

Proton is the worst service, I had the paid account and I didn't know I had missed a payment, not sure what actually happened but instead of Proton sending a email to notify me they waited and in the 15/03/2024 they suspended my account and logged me out of all my Proton accounts now my recovery codes are in Proton pass, imagine they even blocked my password manager, even though I didn't pay they account should have reverted to the free tier and when discussing the matter with them all they ...

Proton stole my data and blocked me

Proton is the worst service, I had the paid account and I didn't know I had missed a payment, not sure what actually happened but instead of Proton sending a email to notify me they waited and in the 15/03/2024 they suspended my account and logged me out of all my Proton accounts now my recovery codes are in Proton pass, imagine they even blocked my password manager, even though I didn't pay they account should have reverted to the free tier and when discussing the matter with them all they ...

Been locked out of my account when I…

Been locked out of my account when I cleared cookies in my browser. Protonmail will not let acces my account. Says there's no account by that name. Can't get a new password. No help from service desk. Useless.

Been locked out of my account when I…

Been locked out of my account when I cleared cookies in my browser. Protonmail will not let acces my account. Says there's no account by that name. Can't get a new password. No help from service desk. Useless.

Customer service non-existent

They do NOT care about non-subscribed users. Fair enough I guess.

Customer service non-existent

They do NOT care about non-subscribed users. Fair enough I guess.

I cannot open my emails have contacted…

I cannot open my emails have contacted zen desk no reply. I have an insurance claim ongoing and I can't answer their email. When this is sorted I will cancel this account