Prospect CRM Reviews in January 2025: User Ratings, Pros & Cons

We love working with Prospect

We love working with Prospect. Alex C is our Customer Success Consultant and he's great at responding to our questions as well as regularly checking in to make sure we're getting on well with the system. Thanks!

Training you can follow...........

We had several training sessions with our Prospect onboarding support person Adilah who made us feel very welcomed and explained everything in plain English. Thorough in her explanations, Adilah walked us through step by step on how the process worked. Contacts, companies, opportunities, tasks, reporting, follow ups and the magic matrix Thankyou Adilah for starting us off on our Prospect journey.

Great Onboarding Sesh

Great Onboarding Sesh! Adilah has been very nice and very helpful in order to make sure we understand and familiar with prospect interface!

Very informative

Informative sessions, feel like we covered everything in depth and still had time to ask questions! Would recommend.

Delivering a very important tool for our business to grow

Prospect Team provide, delivered and still supporting us as a new customer a very fit/form/function product and overhauling how we interact with our customers and internally as well. A great product supported by a great team.

The after sales care team are excellent…

The after sales care team are excellent and I never have any issue getting hold of them. Thanks Daniela Balanescu

Charlotte was amazing

Charlotte was amazing! She explained everything very well and answered all our questions. Made it very easy for us to start learning the system. 10 out of 10

Great service

The service received in particular from Daniela Balanescu has been 5 star always efficient, friendly and helpful. Nothing is too much and always wanting to ensure we as the customer has everything we need to make the system work best for us.

Prospect is a solutions based CRM

Prospect is a solutions based CRM. My issues get addressed and the team work hard for our common goals. Recommend.

*Five stars for Prospectsoft

We started slowly with the software due to bringing a stock system online at the same time. We are now regularly using the system which is proving extremely helpful in our busy office. Daniela Balanescu and Isobel Honours have been great in assisting us to develop extra reports