ProProfs Knowledge Base Reviews in January 2025: User Ratings, Pros & Cons

Beautiful templates that made our job easier

PROS: ProProfs Knowledge Base offers some amazing templates. We didn’t have to create anything from scratch as we had expected. With the templates, our work became so much easier. All our team had to do was do the research and focus fully on the content creation part. CONS: I believe there is nothing very significant to highlight here. But yes, I feel the tool has room for improvement and a better version would be great to have.

"Easy to Configure & Use"

What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base is one of the easiest tools we have used so far. We wanted a tool that doesn’t require coding knowledge, since we come from a non-technical background. To our surprise, this is one of the few tools that can be configured and used without coding knowledge. What do you dislike about ProProfs Knowledge Base Software? There isn’t anything specific to be disliked about the tool. But yes, we would love to see ...

"Features that get the job done"

What do you like best about ProProfs Knowledge Base Software? Some of the tool’s features that I cannot help but fall in love with everything I use them, are its best practice templates, customizations, robust reporting, and the sheer ease of use it provides. What do you dislike about ProProfs Knowledge Base Software? No complaints. We are happy and satisfied with this amazing software. Recommendations to others considering ProProfs Knowledge Base Software: if you are looking for knowledge ...

"Love its Insightful Reports"

What do you like best about ProProfs Knowledge Base Software? We love its AI-powered reporting system. It is so comprehensive and provides such rich insights into how effective and helpful customers find our knowledge base. And all the information is presented in beautiful charts and tables which further makes it easy for us to decode and analyze the data. What do you dislike about ProProfs Knowledge Base Software? Everything about the tool is praise-worthy. We are glad to have chosen it ...

"Employee Onboarding Has Become Simpler"

What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base is a no-brainer. Despite having no coding knowledge, our team finds it extremely easy to use this tool. Its features are top class, each bringing unique value to the table. What do you dislike about ProProfs Knowledge Base Software? Although the current structure is good, we wanted the templates to be a little more comprehensive than what they are. What problems is ProProfs Knowledge Base Software solving ...

"Awesome tool for employee onboarding"

What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base is a unique tool designed keeping in mind both types of users - the ones who know how to code and the ones who are beginners or have zero knowledge of coding. My team and I fall in the second category, but despite that, we have had no difficulties while using the software. That, I would say, is something I loved about it. What do you dislike about ProProfs Knowledge Base Software? The integrations could be ...

"Providing white label branding specific to each OEM in one knowledge base"

What do you like best about ProProfs Knowledge Base Software? The ease of multibranding/white labeling our software for several different companies, all in a SINGLE knowledge base. Ease of using tooltips,content snippets. What do you dislike about ProProfs Knowledge Base Software? I haven't found anything I "dislike" about the KB. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? Full-spectrum documentation-ProProfs offers more than the usual KB or ...

Understanding customer behavior is possible now!

PROS: Besides helping us with creating a self-service knowledge base for our customers, the tool was of immense help when it came to understanding customer behavior. Its robust reporting mechanism gives detailed insights into what our customers are searching for and not getting answers to the articles they find helpful and the ones they find irrelevant. CONS: It’s been just six months since we started using the product, so no specific issues as of now.

"Perfect for Internal Knowledge Sharing and Collaboration"

What do you like best about ProProfs Knowledge Base Software? The software has a lot of powerful features for team collaboration, content review, and instant knowledge sharing. It’s easy to use and got us little to no time getting familiar with how it works. What do you dislike about ProProfs Knowledge Base Software? It’s not something we dislike. It’s just something we faced while using the tool. There were technical problems. The software kind of worked slowly but we got rid of it super ...

"Creating FAQs is a breeze"

What do you like best about ProProfs Knowledge Base Software? The software has some amazing features. Loved the templates and in fact our work got so much less and easy when we started using them. What do you dislike about ProProfs Knowledge Base Software? I don’t think there is anything we disliked. The tool has been working great for us. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you? Most of the tickets that our agents work on used to be about ...