ProProfs Knowledge Base Reviews in January 2025: User Ratings, Pros & Cons

I started using ProProfs Knowledgebase after there were many complaints of my customer support being slow. I used this tool to create an FAQ website, so that customers could help themselves in finding answers to their questions. I was able to put it live within few days and my customers were amazed! Thank you ProProfs!

A tool for team projects. I wanted to create a wiki for my internal team, however, I was not looking for anything open source as I don’t have an IT team. So, once I started using ProProfs Knowledgebase, I realized the ease of this product. I was able to create the wiki in an hour and my team were on it within the next hour. It is perfect for those who don’t like their time to be wasted.

"Effortless Content Creation and Management"

What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let my team members work together, initiate discussions through comments, and closely track every change happening in the knowledge base. What do you ...

"Seamless Integrations With Ticketing Tools"

What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. This integration helps us manage our tickets better, as every request raised by customers on the knowledge base, comes directly to our Freshdesk account. What do you dislike about ProProfs Knowledge Base Software? We just started using the tool, a couple of months back. For now, we are happy with the way it’s performing. What problems is ...

"Perfect for knowledge sharing & collaboration"

What do you like best about ProProfs Knowledge Base Software? ProProfs offers an advanced text editor with rich formatting capabilities that makes documenting knowledge a breeze. There is also a wide variety of beautifully handcrafted templates to choose from. What do you dislike about ProProfs Knowledge Base Software? The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good. What problems is ProProfs Knowledge Base Software ...

"Easy creation of FAQs"

What do you like best about ProProfs Knowledge Base Software? ProProfs Knowledge Base features a rich text editor that lets users write and edit content as one would with popular document creators like MS Word. The tool offers great features, single sourcing of content, and the ability to easily import Word docs, PDF files, PPTs, and Excel sheets for creating FAQs and more. What do you dislike about ProProfs Knowledge Base Software? We did not encounter any major cons as whatever queries we ...

Reduced Support Tickets

PROS: ProProfs Knowledge Base has enabled us to create powerful product and process documentation. It has an MS Word-like editor, which makes it easy to create training documents and user manuals. CONS: The mobile version lags in performance as compared to the desktop version, which is much more functional.

Customization you can’t help but fall in love with

PROS: For me, personally, it is the customization options the tool offers. Unlike other software that offer very basic features for customization, ProProfs has a full stack of amazing options that let you change various aspects of the document or manual, right from the content colors and fonts to structure, alignment, and much more. CONS: I didn’t come across any major problem till now.

Best for our call center

PROS: ProProfs Knowledge Base is like a complete package with a stellar set of features at a cost both large and small businesses can easily afford. CONS: Trial period limit can be extended to at least 30 or 40 days. It would be really helpful for those who need more time understanding the tool.

Deep insights into customer behavior!

PROS: The tool’s reporting capabilities are great. They help us track which articles are being read the most. Moreover, the advanced formatting options help us create engaging documentation for our tools and processes. CONS: We faced some technical issues with the software. However, their customer support team was quick to help us.