ProProfs Help Desk

Work got almost 50% easier

What do you like best? I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the shared inbox allowing me and my counter part team member share the responsibility or addressing agents tickets. I like the mobile interface and abilities along with built in training and ongoing support for users 24/7. What do you dislike? I dislike the overall look as it seems to appear a bit out dated in some ways. I ...

Work got almost 50% easier

What do you like best? I like the ticket prioritizing of the platform to help identify most critical issues first that may effect business productivity. I also like the shared inbox allowing me and my counter part team member share the responsibility or addressing agents tickets. I like the mobile interface and abilities along with built in training and ongoing support for users 24/7. What do you dislike? I dislike the overall look as it seems to appear a bit out dated in some ways. I ...

Help Desk Software with the Best Child Ticketing Feature

What do you like best? Managers and system administrators can easily track the status of a ticket within the organization. You can create child tickets to track internal subtasks. Collaborate to trigger the ticket resolution process. What do you dislike? I dislike that there is no mobile app of proprofs help desk. What business problems are you solving with the product? What benefits have you realized? One of the biggest customer support problems that my team was facing is the long ...

Awesome addition to the Proprofs fam

What do you like best? I like to shared inbox so that it is not all falling on one person's plate of responsibility, instead any ticket can be viewed and resolved by anyone making things more teamwork oriented and collaborative. I also like the issue tracker so that at any time I can view and report on how long on average an issue would take o resolve. It also has a mobile option, issue prioritizing and already ready training modules for higher user adoption/. What do you dislike? I ...

An awesome addition to the proprofs Line

What do you like best? I like the idea that I now can have not only an internal ticket system for employees but also an organized customer ticket system. This system allows tickets to be relieved, reviewed and resolved within an acceptable time frame all while hello collaborative team building. What do you dislike? The only thing I have learned that I dislike is proving structure. It has a separate pricing from the rest of the ProProfs products which although amazing caused it to be a not ...

Great Tool for Monitoring Customer Service Operations

The experience so far with ProProfs Help Desk has indeed been a memorable one. We recommend this tool for businesses that wish to make data-driven decisions and improve their service quality.