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8.9

Spot Score

ProProfs Chat - Live Chat Software

ProProfs Chat Reviews in April 2025: User Ratings, Pros & Cons

Streamline chat support and increase customer engagement.

4.5

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Starts from $10/User/Month when Billed Yearly

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ProProfs Chat Reviews & Ratings

4.5

Very Good

Based on 53 ratings & 70 reviews

Rating Distribution

Excellent

(41)

Very Good

(17)

Good

(12)

Poor

(0)

Terible

(0)

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Showing 41-50 out of 70

AU

Anonymous User

07/18/18

3.5 out of 5

"Great Pocket-Friendly Chat Software"

What do you like best about ProProfs Chat? Really appreciate that this cost-effective live chat software comes with various integration options and helps our organization to track the performance of every chat operator.

TM

The Media Infinity

07/06/18

4 out of 5

Quick and easy to use interface

PROS: ProProfs Chat is an easy to use software, it works on any web browser. The software also offers readymade templates and canned responses which makes the overall process rapid.

TM

The Media Infinity

07/06/18

4 out of 5

Quick and easy to use interface

PROS: ProProfs Chat is an easy to use software, it works on any web browser. The software also offers readymade templates and canned responses which makes the overall process rapid.

BK

BITESH KUMAR SINGH

07/03/18

5 out of 5

We have received the best real time support!

PROS: Automatic live chat that pops-up at every page is the best feature of the software, which helps us to connect with potential customers.

RS

RajKumar Sant

06/28/18

3 out of 5

ProProfs Chat does not burn a hole in our pockets

PROS: With various features we get to enjoy along with the use of the software, the packages surely don't seem like a burden. If people are looking for a live chat software that provides abundant features along with quality and at reduced rates, then I would recommend them to go for ProProfs Chat.

RS

RajKumar Sant

06/28/18

3 out of 5

ProProfs Chat does not burn a hole in our pockets

PROS: With various features we get to enjoy along with the use of the software, the packages surely don't seem like a burden. If people are looking for a live chat software that provides abundant features along with quality and at reduced rates, then I would recommend them to go for ProProfs Chat.

NH

nihal haider

06/22/18

5 out of 5

Turned out to be an excellent live chat software solution for our startup.

PROS: Definitely the part where we get to assess our performance and improve according to the needs of our customers. We've been able to improve our customer support services thanks to the access to customer feedback and incoming metrics on how are our pages performing.

AJ

Aarti Jaidka

06/20/18

4 out of 5

ProProfs Chat does provide great number of features and that too at affordable rates.

PROS: It's not just one but many features that make ProProfs Chat the perfect live chat software option for all businesses. From metrics that help you see how your support agents are performing to the ease of integrating the tool at your site in a matter of few steps, all these make it worth the investment. Great job guys!

AJ

Aarti Jaidka

06/20/18

4 out of 5

ProProfs Chat does provide great number of features and that too at affordable rates.

PROS: It's not just one but many features that make ProProfs Chat the perfect live chat software option for all businesses. From metrics that help you see how your support agents are performing to the ease of integrating the tool at your site in a matter of few steps, all these make it worth the investment. Great job guys!

BB

Babu B

06/17/18

5 out of 5

"Integration Options Make this Tool Exceptional Choice in Market"

What do you like best about ProProfs Chat? What really surprises is how ProProfs Chat is able to provide so many integrations for different platforms efficiently. Would recommend this tool to those who are in search for a live chat software that helps them integrate various software in one go.