8.9
Spot Score
Streamline chat support and increase customer engagement.
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Starts from $10/User/Month when Billed Yearly
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Showing 31-40 out of 70
SS
Sugandh Sharma
03/26/21
Helps Us Escalate Issues to Other Teams Faster
PROS: Our team is happy with the fact that escalating a chat to other teams is a piece of cake as we can transfer to the right team to the right operator instantly. This enables our customers to avoid the wait time and get support easily.
SS
Saumya Sharma
02/17/21
Perfect for reducing resolution time
PROS: We feel that features like chat routing, chatbot, and canned responses have helped us reduce resolution time for us easily.
SS
Saumya S
02/16/21
"Good In-depth Reports"
What do you like best about ProProfs Chat? The fact this tool gives us a more in-depth report on how our operators performed while giving support to our customers helps us understand the knowledge gap and identify loopholes in the support process.
AU
Anonymous User
10/23/20
"Perfect for Initiating Proactive Chat"
What do you like best about ProProfs Chat? Thanks to their Chat Greetings feature, my agents can initiate a chat with visitors and we are able to boost more engagement as a result.
KS
Kseniya Sidarchuk
09/21/20
Fast and Responsive
PROS & CONS What are the best aspects of this product? It is quite fast and helps me respond faster to visitors on site easily. Even visitors say that we are quite prompt and respond to their questions faster.
MS
Mahinour S
09/08/20
"Free Plan is Quite a Surprise"
What do you like best about ProProfs Chat? We’ve been using their forever free plan after our 15-days trial came to an end. Hats off to ProProfs Chat, they offer amazing features and smooth interface for the price they offer. However, we do not require too many features.
AU
Anonymous User
11/22/18
"Experience as user is indeed delightful"
What do you like best about ProProfs Chat? Many features actually…. Integrations, settings, report, real time converstaion with visitors and more. What do you dislike about ProProfs Chat?
AU
Anonymous User
09/19/18
"Great Online Chat Software at Pocket-Friendly Price Range"
What do you like best about ProProfs Chat? For me it’s got to be the insightful reports I get for all my support agents. What do you dislike about ProProfs Chat?
EK
Eugene K
08/31/18
"Improving Customer Experience Isn’t a Hassle Anymore"
What do you like best about ProProfs Chat? For me it’s got to be the ability to answer customer queries in real-time and keeping them engaged with our services. This ability helps us capture more leads and boost our sales. So have to give it to ProProfs for developing a product that helps us reach our audience better.
AU
Anonymous User
07/18/18
"Great Pocket-Friendly Chat Software"
What do you like best about ProProfs Chat? Really appreciate that this cost-effective live chat software comes with various integration options and helps our organization to track the performance of every chat operator.
