ProProfs Chat Reviews in April 2025: User Ratings, Pros & Cons

Makes Routing Seamless

PROS: I like how easy it has become for us to route our visitors to the right department both automatically and manually.

Makes Routing Seamless

PROS: I like how easy it has become for us to route our visitors to the right department both automatically and manually.

Collaborate and Resolve Customer Queries

PROS: The fact we can collaborate while resolving customer issues in real-time is the best part of this tool.

Meeting SLA Requirements within Set Deadlines

PROS: As a B2B business ourselves, we really wanted a chat tool that helps us meet SLA when dealing with our customers. We have service deadlines for each customer that needs to be adhered to. With ProProfs chat we’ve been able to do so manage them all and even help customers reach us out faster.

Best software for communication in real-time

PROS: Integrations are what making this chat software a go-to option for us.

Always keep in touch. Very useful.

PROS: For my team and I, the setting options and language support turned out to be the best aspects of this product.

Cost-effective Support Tool

PROS: It comes with a forever free plan that helps you at least get started with the support process for your business. And that’s not all, it covers all the essential features that can help a business manage and respond to customer requests efficiently. That’s exactly what worked for us when we started using ProProfs Chat since last November.

Saw a good drop in chat tickets, definitely a tool to invest!

PROS: Although the product is great and all its features have turned out to be beneficial for us. But the latest KB integration has worked wonders for us. What’s even great is how its taken care of our need to implement a chatbot to answer customer queries too because this integration has helped us provide instant answers to our customers effectively.

Saw a good drop in chat tickets, definitely a tool to invest!

PROS: Although the product is great and all its features have turned out to be beneficial for us. But the latest KB integration has worked wonders for us. What’s even great is how its taken care of our need to implement a chatbot to answer customer queries too because this integration has helped us provide instant answers to our customers effectively.

Wonderful experience

PROS: It has to be the instant support that we are able to provide to our customers. The use of this software has helped our agents become more proactive and the customers are happy.