ProProfs Chat Reviews in January 2025: User Ratings, Pros & Cons

"Easy to use and provide a good customer satisfaction by this tool."

What do you like best about ProProfs Chat? There are so many inbuilt macros and contact drivers. We can respond in just seconds. What do you dislike about ProProfs Chat?

"Better Customer Service with ProProfs Chat"

What do you like best about ProProfs Chat? ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is also user-friendly and easy to set up and can be accessed from any device with an internet connection.

"Better Customer Service with ProProfs Chat"

What do you like best about ProProfs Chat? ProProfs Chat is a valuable tool because it allows me to talk to my customers quickly and easily. It is also user-friendly and easy to set up and can be accessed from any device with an internet connection.

"An interesting Chat solution for any customer facing website."

What do you like best about ProProfs Chat? The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has changed the life of our agents significantly. We have been able to improve our KPI's post installing this chat solution

"An interesting Chat solution for any customer facing website."

What do you like best about ProProfs Chat? The best part we liked about the ProProfs chat is the east with which we can put it on our website. It has changed the life of our agents significantly. We have been able to improve our KPI's post installing this chat solution

Communicate better & close more sales!

PROS: One of the best things about using this tool is that we can personalize a customer’s journey. The tool allows us to monitor customers’ browsing history on our site. This offers a thorough insight into what the customer is looking for and how we can provide support head-on. Also, I love that I can store the incoming leads in Salesforce directly.

A Versatile SaaS Tool for All Businesses

PROS: We wish we had discovered this software earlier. It has so many features ranging from detailed reports to automation tools like chatbots. But the highlight of ProProfs Chat is the reports and analytics, which allow you to monitor the operator performance and customer ratings.

A Versatile SaaS Tool for All Businesses

PROS: We wish we had discovered this software earlier. It has so many features ranging from detailed reports to automation tools like chatbots. But the highlight of ProProfs Chat is the reports and analytics, which allow you to monitor the operator performance and customer ratings.

Offers Perfect Combination of Human Support & Automation

PROS: What’s commendable about ProProfs is its ability to bring human support and automation together. The fact that visitors can seamlessly transition from chatbot conversation to that of human interaction is commendable about the product.

"Improves Productivity"

What do you like best about ProProfs Chat? It offers in-depth reports on all our agents which has helped us understand who is performing well in the team and who needs to be trained further.