Property Matrix Reviews in January 2025: User Ratings, Pros & Cons

Daniel is very helpful and whenever I …

Daniel is very helpful and whenever I call him or email him he takes care of my issues or explains how to do something.

Great Service

Overall, this website is easy to use and customer support always helps out when you need it right away. I mostly use the accounting tab the most, I think the only problem I have when using it is the slowness. From the start they told us to use Google Chrome because it will run faster and I've used it from the start, however it still goes slow. Not too slow but does effect my work speed at times. I depend on Property Matrix 50% of my day, so it would help me out better if the speed can be ...

MY EXPERIENCE

I have been a member since the year started. I really like the fact that someone is there to correct anything that I need in timely manner. They respond very quickly. I also like that its always the same person. Im still learning, but its not that hard. Everything is very accurate and easy to learn. I think we will be members long term. Property Matrix gives all types of documents which come in handy when needed. My favorite part is, how fast their response is when I need help. AWESOME!

Property Matrix

Property Matrix is a good program and system and the support is amazing. The program is not perfect and not at its full potential but its quite clear the team is working to make things greater than ever and they ensure your satisfaction as best as they can. Improvements can be made but overall this system is great and I would always recommend it to others in this field.

Easy to Use

We are a new business and started with Property Matrix only few months ago. It took a little bit to get used to the system and to upload all the information but we had a technician assist and help us throughout the whole process and still now he is our referent. Never felt left alone and all issues were always addressed. The reports & accounting tools can be costumize according to the company needs.

Learning the power of Property Matrix

The product is starting to develop. The Support group has been great and we should have utilize them more in the first 2 months. The product is very customizable and they are willing to listen. As I learn more of how to use the system I see more and more benefit. Con - No training manual or how to briefs - Terms are different in both accounting and maintenance. I would like to provide a review at our one year anniversary - I think I will have a lot more input that at three months

Top notch customer support

Support readily available to chat/email, held my hand through the entire process. Accounting functions are great, tenant tracking function is even better. Love how I can include pictures of the various units and buildings. Brought in an additional employee and she was able to catch up to speed in just a few days without prior experience. I've used Yardi, MRI, Appfolio, Jenark, Rent Manager and probably a few others that I can't even think of right now and Property Matrix is easily the most ...

"Efficient and Helpful"

What do you like best about Property Matrix? This is literally a one-stop shop for property management. The best part is that it is extremely user-friendly. Communicating with tenants and owners all through the site is awesome.

Property Matrix software is worth a look!

I work for a small company that owns and manages rentals in Bloomington, IN. We did some research online and found Property Matrix had good reviews for their product and support, plus it had certain features we were looking for such as the ability to let tenants pay rent online and the ability to start small and expand as we gain more properties. We are so glad we chose Property Matrix. The product is just as advertised, and the support is even better than we expected! The fees are ...

Still the BEST selection!

Our company is new to Property Matrix but so far, we are loving this system! As the bookkeeper for our three properties, I searched high and low for a software that could meet all our needs at a reasonable price. We are so excited to be using this software because it's a one stop shop. We couldn't be happier with Daniel's support and service from the start. I'm confident this is the one for your company as well, save yourself (and your staff) time and headaches. Try it, you have nothing to lose!