Promoter.io Reviews in March 2025: User Ratings, Pros & Cons

MIGRATED TO Retently

Great platform, amazing client support

What do you like best? The platform is very easy to use and the client support is always prompt. What do you dislike? I have to go in each campaign to check the outstanding feedback. What business problems are you solving with the product? What benefits have you realized? understand what our clients value the most, so we can continue doing, and what they dislike, so we can improve.

Simple

What do you like best? I like that its quick and easy to setup and the live chat is very attentive. What do you dislike? I don't like the levels of pricing. It goes from 2,500 a month to 10,000 a month with nothing in between. It would be nice to be able to get a custom quote. What business problems are you solving with the product? What benefits have you realized? It gives us valuable feedback from our clients and prevents us from sending too many out.

Immensely Helpful Tool In Understanding Your Customers

What do you like best? I love the ability to spot downward trends and issues within our community before the problem becomes unbearable. What do you dislike? - I would love the ability to auto or even batch respond to people that score us a 10 with little to no feedback provided. - auto draft save on reply responses. Sometimes I will accidentally click on the tags tab an dlose everything I have typed on the reply tab :( Recommendations to others considering the product The ...

A simple and easy way to engage with my customers/accounts.

What do you like best? I present to our leadership team, our NPS results obtained by Promoter and it has always led to a clear and detailed understanding of where we are. The graphs and charts give great visual representation of our scores and performance as a staff. If I ever have a questions or issue with the platform, the support from Promoter has always been 10/10. What do you dislike? No keyboard shortcuts for easier/quicker workflow. Would love to see some implemented in the ...

Promoter IO review

What do you like best? customer service and user friendly software What do you dislike? nothing at this time as the product is great! Recommendations to others considering the product easy to use and great customer service What business problems are you solving with the product? What benefits have you realized? just gauging satisfaction at this time. we are getting great intel on customer experience

Just works

What do you like best? Simplicity is definitely the best feature. It just works with minimal effort. What do you dislike? Be good to have some more flexibility around when to send What business problems are you solving with the product? What benefits have you realized? Marketing uses it to measure engagement, and support uses it to measure effectiveness of individual responses

Effective tool for Customer Experience and Engagement

What do you like best? While it is very defined in the process, there is a logical reason for Promoter working the way it does and if you use it to its full capability the insights into your customer base are impactful. What do you dislike? I get a higher than average response rate, but of course I'd prefer if all of my surveys were answered Recommendations to others considering the product It is the best option for gathering NPS without the risk of influencing respondents. Highly ...

So much more than just an NPS tool

What do you like best? Promoter is the most robust, data-rich NPS solution on the market — hands down. It's so much more than just a survey. I tie a lot of the success of our NPS efforts directly on some of the features in Promoter (that I couldn't find with other solutions. Their custom scheduling allows us to send the survey at the right moment in our customer lifecycle, which has improved the feedback we receive. And, the reminder surveys have increased our response rates. I love ...

Simple, but limited campaigns on any reasonable price

What do you like best? Simple to create campaign, relatively easy to connect to your CRM. What do you dislike? Limited campaigns on anything less than enterpise, even though they use number of surveys for pricing. Recommendations to others considering the product If you need more than 1 campaign, this can be a bit of a pain. But easy and elegant orherwise! What business problems are you solving with the product? What benefits have you realized? Transactional surveys, NPS...

Simple UI with outstanding results

What do you like best? I love how you can look at the survey results as a whole but can drill down as needed. The ability to respond directly to the feedback itself is also wonderful. The simplicity of the feedback form encouraged more feedback from the participants. What do you dislike? Unable to select the individual feedback from the dashboard. The filter is not interactive and can only set one at a time. Recommendations to others considering the product Promoter.io is great if ...