Promo.com Reviews in April 2025: User Ratings, Pros & Cons

Best Support Staff Ever

What do you like best? What is most helpful about Promo is their support staff. They are available 24/7 to immediately address your questions and provide helpful solutions. I recently ran into a big problem that impacted my business and I reached out to the support team who had the same sense of urgency. They resolved my issue on the spot. I'm so grateful and super satisfied with their customer service. What do you dislike? I haven't had any downsides with Promo. Recommendations ...

Excellent product AND service!

What do you like best? I love the fact that the videos I can create with Promo are modern, and relevant. Easy to use, quick to create, and quick to publish. I've used many other video platforms this year, and hands down Promo is the BEST! What do you dislike? I can't think of anything. A lower cost would always be desirable. Recommendations to others considering the product: Have your ideas for your videos thought out before you start creating. Also have a transparent logo ...

Customer Service is KEY

What do you like best? The promo team is exceptionally helpful! I'd even go so far to say that they are even better than Amazon. Even though they will deploy small sales tactics, they are always available and always accurate to the customer's request. What do you dislike? We really don't like the 3 second minimum timer for video text. With human attention spans getting shorter and shorter, 3 seconds on screen is way too long in a fast paced world. We would also change ...

Best customer service in the world

What do you like best? The platform has amazing content and the videos are super easy to edit! But the best thing for sure is the fast and efficient customer support. I made a couple of mistakes and couldn't edit my videos after publishing it (I didn't know it because it was my first time using the platform, but Tonya from customer support was SUPER helpful and helped me correcting everything. Very happy with promo! What do you dislike? Nothing! Love everything so far. Maybe promo ...

Above expectation on customer service

What do you like best? Easy to use software, I have been using this for 12 months however recently had an issue where I couldnt log in to the site. The software engineers where on to this immediately and fixed the problem susper fast. Not just that but gave me some credits as an apology for the inconvenience. I am so impressed by the support which as a small business, we need when things go wrong. Great software and company I highly recommend. Thank you What do you dislike? Would love ...

LOVE LOVE! This is so easy to use and super affordable for a small business

What do you like best? the selection of videos and the ability to personalize. The program is so easy to use. What do you dislike? Any issues I had were addressed with the latest edition Recommendations to others considering the product LOVE LOVE LOVE this service!!! What business problems are you solving with the product? What benefits have you realized? using video on social without spending a fortune.

Terrible. Extremely Buggy. Waisted Hundreds of Dollars

What do you like best? Lots of videos to choose from, easy to build. What do you dislike? Oh man. What a terrible customer service and experience. The bugs in the system wasted so much of my time. Customer service acknowledged they were working through the bugs, but asked me to go through a process with my video I paid over $200 for, but still did not get the video at the end. I am in the process of trying to get my money back. Recommendations to others considering the product I ...

Great product, Great Price!

What do you like best? Promo allows you to easily create videos for Ads or even organic posts on any social media channel. You simply choose from over 12 million premium video clips and add quality music from thousands of per-licensed tracks, then personalize with text and logo all in a matter of minutes. Promo Videos are optimized for both mobile and desktop video advertising on social media. Best program ever! What do you dislike? The only thing I don't like is that you cannot make a ...

Simple Video Marketing for the Non-Video Savvy

What do you like best? There is a giant library of stock footage to choose from that you would normally pay $100+ to use on its own. If you aren't trained in video or have knowledge of how to create one, this will be a huge time saver for you. It offers premade graphics as well which is a plus! What do you dislike? If you're looking for something specific, Promo only offers templates which can be limiting at times. I understand this is mostly for people who couldn't otherwise do it on ...

I feel like a pro

What do you like best? Promo is very user friendly to create a professional looking video. What do you dislike? I sometimes have issues with uploading my own .mp4 videos. What business problems are you solving with the product? What benefits have you realized? I'm putting our organization out there by advertising visually.