Prodigal Reviews in January 2025: User Ratings, Pros & Cons

"Prodigal review"

What do you like best about Prodigal? Prodigal is an all-in-one program that will help your agency/firm grow faster than you could have imagined. There are three main programs that we use through Prodigal which would be Pro Voice, Pro Notes, and Pro Assist. As we are in the onboarding stages of Pro Assist, we have confidently rolled out Pro Notes and use Pro Voice Daily. Pro Voice is a great compliance companion that allows communication between yourself and the agents on your floor. With ...

"Amazing products to help our agents and help our business!"

What do you like best about Prodigal? With Prodigal, our agents can now use ProNotes to focus on doing their job rather than note taking. And importantly, our compliance teams can do higher end work rather than just listening to call after call. With ProAssist, agents can focus on the phone call itself and get prompts to ensure compliance and make the most of their time on the call. It's a real game-changer. What do you dislike about Prodigal? I do not have any dislikes at this time. What ...

"Great Software Partner"

What do you like best about Prodigal? We worked with Prodical to develop some new software that helped our company out tremendously. They are a great partner. It wasn't (and isn't) a customer/vendor relationship, but a true partnership that benefitted both parties. We look forward to doing more work with them in the future. What do you dislike about Prodigal? I dislike that they aren't part of my internal organization. What problems is Prodigal solving and how is that benefiting ...

"Strong Product, Even Stronger Team"

What do you like best about Prodigal? Not only is Prodigal's product as good as advertised, their team is one of the best in the industry - very easy to work with, and always available. What do you dislike about Prodigal? There is nothing we dislike about the product. In fact, as we work with them, and come across any areas that we think can be approved, they are very quick to respond and add those features / make those changes. What problems is Prodigal solving and how is that benefiting ...

"Mind QA"

What do you like best about Prodigal? it simplifies the work and enhances your productivity 2x faster, user-friendly UI. What do you dislike about Prodigal? Not found as such till now as dislike about prodigal. Recommendations to others considering Prodigal: it's a Customisable tool according to Customer requirements, personalized view, and efficient results and reports as generated in seconds. What problems is Prodigal solving and how is that benefiting you? Case study and Voice of ...

"Elegant voice tool!"

What do you like best about Prodigal? I like how responsive the team is to complete customizations that meet our needs. The platform features are robust but simple to navigate and use. This tool helped to meet our Collections quality control goals. What do you dislike about Prodigal? It would be great to be able to create new tags ourselves without needing to submit a request. However, it was great having expert input to help guide us. What problems is Prodigal solving and how is that ...

"Using prodigal help me to get more insight and doing different analysis regarding my process."

What do you like best about Prodigal? It helps me in doing case studies on different topics. What do you dislike about Prodigal? There is not much I dislike about prodigal till now. Recommendations to others considering Prodigal: The tool is much easier to understand. Transcriptions could be corrected from our end which helps the tool to improve.Tool can be built as per your own need which is also helpful. What problems is Prodigal solving and how is that benefiting you? Case studies were ...

"Good Portal"

What do you like best about Prodigal? This is very helpful to understand those which was not clear from voic. What do you dislike about Prodigal? Everything is good so ther was no dislke here. Recommendations to others considering Prodigal: Make more advance What problems is Prodigal solving and how is that benefiting you? I can understand those things which were not clear from the voice

"Overall prodigal is easy to use"

What do you like best about Prodigal? Call Trnscript can be seen in details... What do you dislike about Prodigal? Although the call transcript is visible it is wrong in some cases, and for some calls the tags occupy so much space that the transcripts are barely visible. What problems is Prodigal solving and how is that benefiting you? I do use Prodigal for udits, calls plays with transcript and the automated score crads are very useful.

"The most easy-to-use app for daily use"

What do you like best about Prodigal? The transcription is the part that I like the most. Though it is not a cent percent correct, still the most helpful one. Another one is the ease of the search options. What do you dislike about Prodigal? There is not something like that to dislike, but still, the recently caused downtime was a really tough time for daily works. What problems is Prodigal solving and how is that benefiting you? The day-to-day job and related issues I solve with the app.