Prodigal Reviews in January 2025: User Ratings, Pros & Cons

"Recommended Supplier"

What do you like best about Prodigal? Our conversation compliance reviews used to take 15-20 minutes each. They only take about 5-10 minutes now. We’re moving almost 2-3 times faster, and instead of sampling conversations manually, Prodigal’s AI is analyzing every single conversation for us. Overall, Prodigal helped us improve oversight to get more accomplished with a leaner, laser-focused team. What do you dislike about Prodigal? I found the team to be very helpful. Even when issues are ...

"Excellent Partner and Vendor!"

What do you like best about Prodigal? The Prodigal team is always willing to discuss and work through various requests that we have made of them. My team is ever evolving, and as a result of that, we must ensure that our vendors are able to keep up with the requests that we make of them. We are heavily data driven, and that desire results in our requests for detailed analytics which allows us to properly train and/or make staffing decisions. Prodigal consistently works to satisfy our ...

"Wish We Had Switched to Prodigal Sooner!"

What do you like best about Prodigal? Prodigal is the ideal software for Debt Buyers and Lenders when focusing on collections. It allows seamless flow of data from across the entire agency network to the Debt Buyers / Lenders. They standardize the data available in different formats and add a layer of custom intelligence per agency based on individual agency scripts to help us quickly benchmark our agency network performance. Switching from our old software to Prodigal’s AI was like night ...

"Works well for the QA team saves time and FTE's"

What do you like best about Prodigal? Save's time and man power for the QA team What do you dislike about Prodigal? Have not run into any issues so far but the price What problems is Prodigal solving and how is that benefiting you? QA issues

"User friendly platform"

What do you like best about Prodigal? Provided different functionality that helps us to be more productive and resourceful, What do you dislike about Prodigal? not really dislike, it is more on enhancement. I suggest to give an accurate results data based on the call audits. What problems is Prodigal solving and how is that benefiting you? It helps us to prevent violations since it provides a way to filter some of the FDCPA that help us to fix the issues.

"Prodigal is an essential part of my daily work load."

What do you like best about Prodigal? I work as a call monitor and use the platform all day every day. The tagging system is perfect for me to be able to filter the calls that I need to listen to, thus saving time and energy. Without it I would be manually weeding through thousands of calls daily. I was even able with the assistance of my Prodigal Team customize the the key words and phrases for each tag to better suit my needs. Any time there is an issue theTeam is quick to respond and ...

"I would recommend Prodigal to colleagues and friends."

What do you like best about Prodigal? The amount of time saved performing call audits. The time it takes to complete my audits is cut in half. What do you dislike about Prodigal? Not being able to amend the manual tags. When I create a tag, I should be able to amend or delete it. Also, some agents' names are duplicated, tripled and even quadrupled. What problems is Prodigal solving and how is that benefiting you? It's helping me meet client deadlines by decreasing my audit completion time. ...

""Unlock the Power of Conversations with Prodigal ""

What do you like best about Prodigal? My experience with the Prodigal speech analysis platform over the last year has been excellent, and I am satisfied with its functionality and efficiency. The conversational analysis is made simple with the help of the Prodigal speech analytic platform. Features like topic modeling, keyword recognition, and sentiment analysis are examples of what it can do for conversation analysis. The system also offers helpful visualization tools like heat maps and ...

"Easy, Hassel free and a QA Partner that delivers!"

What do you like best about Prodigal? Firstly it is the ease of use; the application is very user-friendly and can be understood/navigated by front-line staff and back-end nerds. It is much easier to use than Call Miner, and as Prodigal does all the heavy lifting (creating scorecards and tags), it does not require much expertise on the user's end. They have a whole suite of products that enhance call centers' ability to improve both the agent's and the customer's experience. Pro-Notes - ...

"Superman!"

What do you like best about Prodigal? There are a lot of features I like about prodigal. One thing that made me interested in using it was the script that goes along with the call recording. As a Quality Analyst, one of the challenges I find difficult is understanding or capturing what the agent or the customer stated on the call, especially if there is a connection issue. The script helped me determine the statement provided on the call. We must be accurate in every monitoring, which ...