Privy Reviews in April 2025: User Ratings, Pros & Cons

"10/10 Recommend!"

What do you like best about Privy? The campaigns and abandoned carts have increased my revenue. What do you dislike about Privy? Text message contacts don't always sync. What problems is Privy solving and how is that benefiting you? Easy to duplicate and send campaigns.

"Privy Is for Small Businesses"

What do you like best about Privy? Having an Onboarding Agent who assists you! What do you dislike about Privy? That my text list did not transfer over. Recommendations to others considering Privy: I think that Privy is great for small businesses and I recommend anyone starting out to ask lots of questions and take full advantage of the onboarding process. What problems is Privy solving and how is that benefiting you? I'm able to communicate with my customers in different facets. All the ...

"Privy has helped grow our ecom!"

What do you like best about Privy? The customer service. Attentive from the jump What do you dislike about Privy? Limited features on newsletter. Would like to see more defined targetting Recommendations to others considering Privy: Add more features and email tagging to newsletters. What problems is Privy solving and how is that benefiting you? Abandoned cart conversions. It's great to have an automized system to remind customers to complete their purchase.

"Easy to use, fast, great customer service."

What do you like best about Privy? I love how easy it is to get help! I have a great customer success rep who is fast to answer my emails, and makes everything so easy for me. What do you dislike about Privy? There isn't anything I dislike about Privy. Recommendations to others considering Privy: Meet with them for a demo! What problems is Privy solving and how is that benefiting you? Privy helps us promote pop-ups on a very specific level. It is so nice to have a general home page pop-up, ...

"Very useful app to use with my Shopify store, it increases my conversions."

What do you like best about Privy? Rewarding my customers by leaving a review, because it's a win win for me. I get a new review and another sale. What do you dislike about Privy? I think it could probably be a little bit more user friendly, took me a while to be able to navigate the app. What problems is Privy solving and how is that benefiting you? Increasing my customer return rate and encouraging my customers to leave a review.

"Great lead generation tool for small businesses"

What do you like best about Privy? I like the ease of using Privy. Everything works smoothly from onboarding to solving problems with the great support team. What do you dislike about Privy? There's really nothing I dislike! Everything works well and Privy brings me the results I want from it. What problems is Privy solving and how is that benefiting you? We've suffered from relatively high cart-abandonment rate. With Privy's gamified wheel of fortune, We've managed to engage our site ...

"Easy to use"

What do you like best about Privy? The best part of this app is how easy it is to use for your business and integrate. What do you dislike about Privy? I can not use my chrome book, you have to use a Microsoft computer What problems is Privy solving and how is that benefiting you? The problem that Im sloving using privy is being able to retarget my audience with an email or text

"Been Using Since Forever"

What do you like best about Privy? It's very easy to use. They send emails to me that are very very helpful too. Their tips are the only emails I look forward to on a regular basis. They also set up free meetings with you to set up or optimize your campaigns What do you dislike about Privy? It can get a bit pricy if you have a large list but it's worth it if you get regular sales. What problems is Privy solving and how is that benefiting you? I use the welcome emails, thank you emails and ...

"Highly recommend"

What do you like best about Privy? I use Klaviyo for email marketing and Privy for email capture and notifications on our website. They look good both on mobile and desktop. I can quickly build custom forms that trigger based on a website visitor's behavior. Bonus: They have excellent customer service. What do you dislike about Privy? Limited reporting. I have to manually export data on a monthly basis to analyze how our email capture forms are performing. What problems is Privy solving and ...

"Brought in LOTS of Email Subscribers! Beautiful Templates"

What do you like best about Privy? The template setup is easy to use and personalized with colors to fit the email theme! The automation is also great because I don't have to send emails every time manually. Popups automatically capture customer emails and get sign-ups.. easy to close the window if they choose to decline. What do you dislike about Privy? I had SOME minor issues when setting up coupons in emails. This process could be a little easier, although I get the tracking purposes ...