PrivateVPN Reviews in April 2025: User Ratings, Pros & Cons

Jim was super helpful

Jim helped me greatly, and it is solved!

Ferdinand solved my problem first-time…

Ferdinand solved my problem first-time in less than a minute. That's never happened before.

Thanks Tom!

I am very impressed with the customer service from this company. The online chat is consistently answered by a person (promptly after the bot asks just one or two questions) who actually listens and responds appropriately to give the answers in a helpful way - like Tom, who was excellent this evening and really impressed me: I have just requested specific details on a receipt and have been told the amendments will be emailed to me - so convenient! The product also seems to be excellent ...

I had a question

I had a question, and the customer relations person, Tom. Responded in less than 5 minutes and answered my question rapidly, very professional and friendly. The customer service is excellent thanks to people like Tom.

Ferdinand solved my problem first-time…

Ferdinand solved my problem first-time in less than a minute. That's never happened before.

Jim was super helpful

Jim helped me greatly, and it is solved!

Thanks Tom!

I am very impressed with the customer service from this company. The online chat is consistently answered by a person (promptly after the bot asks just one or two questions) who actually listens and responds appropriately to give the answers in a helpful way - like Tom, who was excellent this evening and really impressed me: I have just requested specific details on a receipt and have been told the amendments will be emailed to me - so convenient! The product also seems to be excellent ...

I had a question

I had a question, and the customer relations person, Tom. Responded in less than 5 minutes and answered my question rapidly, very professional and friendly. The customer service is excellent thanks to people like Tom.

easy to understand

Date of experience: June 22, 2024

Tom and Richard were great and very…

Tom and Richard were great and very patient with me. I highly recommend both for helping novices like me. They deserve a raise and praise for the job they do.