PrivateVPN Reviews in April 2025: User Ratings, Pros & Cons

Top Customer care and service!

I had a problem using the Firestick App. I have PrivateVPN on other devices (for one payment) and needed to add App to my stick. I was doing something wrong and decided to ask for help. The team were on it straight away and sent me a message to solve the problem. I was allocated a 'ticket' number and when we were done they asked if I was fully satisfied before 'closing' it. Very professional, very efficient, very impressed. There are many VPNs in the market, but I'll defo be staying with these!

Excellent customer service. Fast and correct.

After experiencing some connection issues after the latest software update I've contacted the customer service of PrivateVPN and received a reply within 15 minutes. The suggested solution worked perfectly and everything is running smoothly again. This is my second very positive experience with their service and I highly recommend PrivateVPN. 5 out of 5 stars!

I am not computer minded

I am not computer minded, so Private VPN staff installed the program on my computers for me. I have since managed to loose the program, and once again the staff immediately helped to put matters right. I really appreciate the service. The product does all that the info blurb says it does, and I can watch bbc iplayer from anywhere I happen to be. Very very satisfied.

I took out a year's plan on 19/7/18

I took out a year's plan on 19/7/18. If I could give no stars it would be more appropriate.Since then the software has never functioned correctly. In the beginning it was small things like auto login not working, also not being able to login to Amazon, Ebay, PayPal, my bank & any UK TV channels without receiving an email or phone call to verify my login 1st.However over time it got to me being unable to use it at all on either W7 or W8.1, so for over a week now I've had no service even ...

Good service at a reasonable price.

Good service at a reasonable price.Used by me in a domestic setup,I would recommend this Provider to an Home User.

Private VPN is solid and works great

Private VPN is solid and works great.I am new to VPN and needed advice twice and on both occasions their support team dealt with it promptly.Very pleased and easy to use.Can watch BBC iplayer from outside the UK and download from torrent sites such as The Pirate Bay.Definitely recommend Private VPNMany thanks

PrivateVPN always stays connected.

The good thing with PrivateVPN, is that it's reliable. Contrary to PureVPN, which never allowed me to watch Swedish content abroad, Private delivers.Also the automatic reconnect works well, which makes life so much easier.

Very good but works differently across different devices

Hi, thanks for your reply. The ticket ID is: d2c47be5.

Never had any problem and its the best…

Never had any problem and its the best and ive tested the most expensive ones but this is best so u get alot for the money

I have been using PrivateVPN for 4…

I have been using PrivateVPN for 4 months now and I could not be more pleased. I travel often and wanted to find a way to protect my identity from hackers and, in addition, to "anonymize" myself from annoying tracking by sites I visited. This product works! I also have to applaud the online support group (specifically Manish Gehlot) . I had an issue (the only issue I have ever had) after a recent update downloaded and reached out for assistance. He reached out immediately, suggested a ...