PrestaShop Reviews in April 2025: User Ratings, Pros & Cons

Great assistance

Great assistance! I recommend !

In the first the service was delayed…

In the first the service was delayed because we never received the e-mail to contact with technical service.When we solve the problem, the attention was constant and all moment We felt that somebody was working to solve our incident.

Efficient and innovative e-commerce solution.

What do you like best? PrestaShop is a wonderful open source platform- all free and friendly. It's very easy to create multi-shops for more than one country and more than one language, and it's easy to build your own sub-sites in your online-shop with the help of some page builder modules. It's fully customizable and there are thousands of plugins to pick from to make it much easier to address concerns such as search engine optimization, email marketing integration, or payment methods ...

An Affordable and Creative Website Development Platform

What do you like best? It facilitates in creating unique and intuitive e-commerce websites. Almost AP kind of solutions related to e-commerce is provided in it. It helps in developing high-end websites of e-commerce at very affordable and suitable price. It helps in taking care of each end every requirement of businesses as you will be able to customize each and everything through it easily.it is providing flexible and easy ways for customizing admin panel so that any feature can be ...

LOL...OMG...There is nothing I can say…

LOL...OMG...There is nothing I can say that has NOT been said here. What a dumb ass I am for not looking here prior but I will get money back. Wow.

SCAM, no support, they take your money and do not repsond.

No customer support from this company. I paid for the standard facebook pixel addon, which other platforms do not charge at all (wordpress gives it for free). Firstly it didn't do what was advertised, I couldn't create a catalog in Facebook and Instagram. I contacted the support 6 times, no answer. The first inquiry was on 14 Sep 2020. I even called by phone 3 times, only further stalling always saying to me wait 24h, wait 72h. They are out of business and everyone who uses them.

Don't use the worst framework ever.

Don't use the worst framework ever.I have just opened an E-commerce with this framework and I am regretting it.let's go by order:- Free download but code to be fixed by hand full of bugs and problems with the g-Google search console.- Plugins with untrue descriptions maybe it will seem to you that their plug works correctly, then you buy it and nothing works and they don't give assistance so you end up with useless plugins paid dearly.- Community does not exist- No compensation policy

Extremely bad customer service

I recently purchased 2 addons from PRESTASHOP ADDONS website and misspelled my email address, so I didn't received the email to download the products.I tried to recover the account and password but it was impossible.I started trying to contact PRESTASHOP but apparently is almost impossible that a human being answers!!!I tried via live chat, email, tweets, phone call to UK and France and the CUSTOMER SERVICE IS TOTALLY USELESS!I already spent several days and waste my money in phone calls ...

La mejor plataforma para ecommerce

What do you like best? Es un sistema robusto y muy versátil con una amplia comunidad detrás. Implementa gran cantidad de funciones nativas que permiten realizar cualquier rutina de ecommerce sin necesidad de módulos externos. - Permite crear packs. -Combinaciones de tallas, colores, etc... - Crear descuentos. - Realizar importaciones masivas. - Realizar monitoreo de los productos y un largo etc... What do you dislike? La mayoría de themes son de pago. Falta ...

Beware of Prestashop unless you're ready to take the risk

READ THESE REVIEWS, people! I got conned out of money and the Customer Support of Prestashop is really horrible. Thank God I didn't go live with this thing. Serves me right for not reading reviews first. Now I can see my experience is far from unusual. Anyway, below is my own review. Prestashop should be sued IMO.The Prestashop e-commerce works, but beware! It is totally useless as a shop unless you spend an extra 100 or 200 of whatever currency on modules that prevent fraud and allow basic ...