Powtoon Reviews in January 2025: User Ratings, Pros & Cons

Great response time

They were very responsive to my emails and solved all my problems.

awesome

awesome, the services was fast and helpful

Corrected a Hacked Email

I woke up this morning to 350 emails in my inbox. Someone used my email and my common password that was shared on the dark net to sign me up for 300 + lists to hide that they hacked into a payment account. I contacted Powtoon, letting them know I was hacked and asked to be removed. They responded to me immediately and canceled my email. This is the best Customer Service I have ever received from a place I have no service with! Thank you Ron.

Timely Response!

I was impressed with their support system: instant acknowledgement email after my inquiry; a live person attended my question in about two hours; after account verification, my question was answered in three hours time window! Pretty impressive in the age of BOT as first tier support!

Prompt Resolution to Issue

I'm a new user using the free account. I put in 20 hours working on a project for a school course - when I finished I was surprised to find out I couldn't download it without paying for upgraded service. I stripped out the premium objects I used but couldn't download them with the approaching deadline. A Saturday night service request fixed the problem within hours.

Responsiveness and speed.

Date of experience: February 14, 2024

Powtoons was able to adjust our pricing…

Powtoons was able to adjust our pricing to the appropriate framework for our team. Their customer service was quick, friendly, and helpful - even in the absence of phone communication.

very prompt follow up

Date of experience: February 04, 2024

Customer Service with Ron Awesome

I received a prompt reply and solution!

I was having trouble with payment while…

I was having trouble with payment while purchasing new plan. Customer support was really helpful and they resolved the issue really fast.