PolyAI Reviews in February 2025: User Ratings, Pros & Cons

"Brilliant customer-led conversational assistants, delivered to your bespoke needs!"

What do you like best about PolyAI? Great group of individuals who work with your business to create a bespoke solution, enhancing the user journey. The team at PolyAI will also use data and analytics to spot opportunities for continuous improvement (both experiential and commercial), supporting your business to improve and grow. What do you dislike about PolyAI? Nothing to note. PolyAI were great to work with! What problems is PolyAI solving and how is that benefiting you? 24/7 - 100% call ...

"Brilliant customer-led conversational assistants, delivered to your bespoke needs!"

What do you like best about PolyAI? Great group of individuals who work with your business to create a bespoke solution, enhancing the user journey. The team at PolyAI will also use data and analytics to spot opportunities for continuous improvement (both experiential and commercial), supporting your business to improve and grow. What do you dislike about PolyAI? Nothing to note. PolyAI were great to work with! What problems is PolyAI solving and how is that benefiting you? 24/7 - 100% call ...

"Excellent. always willing to help and consider any request we put to them"

What do you like best about PolyAI? Poly contain approx 30% of incoming calls, reducing the need for human interactions, subsequently allowing us to realise some FTE saving. What do you dislike about PolyAI? Currently no downside or dislikes to using Poly at this time What problems is PolyAI solving and how is that benefiting you? With the introduction of Poly, *we have reduced FTE Needed *Reduced our Opening Hours with the Introduction of VA during Closed Times * working with Poly AI Team ...

"Excellent. always willing to help and consider any request we put to them"

What do you like best about PolyAI? Poly contain approx 30% of incoming calls, reducing the need for human interactions, subsequently allowing us to realise some FTE saving. What do you dislike about PolyAI? Currently no downside or dislikes to using Poly at this time What problems is PolyAI solving and how is that benefiting you? With the introduction of Poly, *we have reduced FTE Needed *Reduced our Opening Hours with the Introduction of VA during Closed Times * working with Poly AI Team ...

"PolyAI: Pioneers of the Digital Host"

What do you like best about PolyAI? - Improves call answering stats. A huge isse within a hospitality sector that is facing recruitment and retention headwinds - Incrementality delivers a great ROI - The quality of customer led conversation assist is second to none, with a voice that connects with customers and doesnt feel robotic. Its intelligent and knows what the guest wants. High quality code that is able to understand native language with ease. - Rich data available as an output of ...

"PolyAI: Pioneers of the Digital Host"

What do you like best about PolyAI? - Improves call answering stats. A huge isse within a hospitality sector that is facing recruitment and retention headwinds - Incrementality delivers a great ROI - The quality of customer led conversation assist is second to none, with a voice that connects with customers and doesnt feel robotic. Its intelligent and knows what the guest wants. High quality code that is able to understand native language with ease. - Rich data available as an output of ...

"PolyAI provide a Customer led conversational assistant of the highest quality"

What do you like best about PolyAI? The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for. What do you dislike about PolyAI? Only downside is the public's acceptance of a voice assistant doing the job. Those not familiar with dealing with 'AI' tend to think of the assistant as rude although all it does is follow the ...

"PolyAI provide a Customer led conversational assistant of the highest quality"

What do you like best about PolyAI? The assistant itself is lifelike and constantly learning. The time saving it allows our staff onsite is the real value add. In comparison, competitor offerings seem robotic make customers feel like they are not being cared for. What do you dislike about PolyAI? Only downside is the public's acceptance of a voice assistant doing the job. Those not familiar with dealing with 'AI' tend to think of the assistant as rude although all it does is follow the ...

"Fantastic Voice AI for telephony"

What do you like best about PolyAI? The quality of the voice recognition is exceptional. It deals with digressions, stutters and ambiguity much better than the alternatives - it is more human-like than other systems. What do you dislike about PolyAI? No downsides - great product, and a helpful, intelligent team who helped us get the best out of the product. What problems is PolyAI solving and how is that benefiting you? We were trying to route calls from the national helpline to the most ...

"Fantastic Voice AI for telephony"

What do you like best about PolyAI? The quality of the voice recognition is exceptional. It deals with digressions, stutters and ambiguity much better than the alternatives - it is more human-like than other systems. What do you dislike about PolyAI? No downsides - great product, and a helpful, intelligent team who helped us get the best out of the product. What problems is PolyAI solving and how is that benefiting you? We were trying to route calls from the national helpline to the most ...