PoliteMail Reviews in April 2025: User Ratings, Pros & Cons

"Amazing metrics, user experience could be improved"

What do you like best about PoliteMail? The data insights are second to known in the internal email industry. What do you dislike about PoliteMail? The user experience in the tool can be a dissatisfying. Seems like user testing would benefit their technical/development team. Recommendations to others considering PoliteMail: The product takes patience to learn but the data is worth it. What problems is PoliteMail solving and how is that benefiting you? The data insights have been huge. The ...

"Great Customizable Options and Great Customer Service!"

What do you like best about PoliteMail? Some of the upsides of Politemail are the ability to customize your options and testing mass communications. Also their customer service responds quickly and works with you when you have questions. What do you dislike about PoliteMail? Creating a distribution list can be a bit of work when you want to find a specific group of people; however, I enjoy the ability to upload a list from an external database. Recommendations to others considering ...

"Great product, had some technical difficulties"

What do you like best about PoliteMail? Ability to track statistics on email messages What do you dislike about PoliteMail? Originally, we faced a lot of freezing and emails unable to send, but that seems fixed now. Difficulty sending to distribution lists because it breaks it down into individual emails, while we like that people see which distribution list it was sent to. What problems is PoliteMail solving and how is that benefiting you? Knowing how many people are reading emails and for ...

"Amazing metrics, user experience could be improved"

What do you like best about PoliteMail? The data insights are second to known in the internal email industry. What do you dislike about PoliteMail? The user experience in the tool can be a dissatisfying. Seems like user testing would benefit their technical/development team. Recommendations to others considering PoliteMail: The product takes patience to learn but the data is worth it. What problems is PoliteMail solving and how is that benefiting you? The data insights have been huge. The ...

"Great Customizable Options and Great Customer Service!"

What do you like best about PoliteMail? Some of the upsides of Politemail are the ability to customize your options and testing mass communications. Also their customer service responds quickly and works with you when you have questions. What do you dislike about PoliteMail? Creating a distribution list can be a bit of work when you want to find a specific group of people; however, I enjoy the ability to upload a list from an external database. Recommendations to others considering ...

"It works (sometimes)"

What do you like best about PoliteMail? I like that I can schedule messages, and track engagement. What do you dislike about PoliteMail? Will it actually send? It depends on the day. I've had to send a message up to four times to get it to actually go. I've spent a lot of time with their tech help and no one can seem t figure out why that happens for me. What problems is PoliteMail solving and how is that benefiting you? When is the best day of the week and time of day to send a message? ...

"Great feature set, but some growing pains"

What do you like best about PoliteMail? It is a great tool for internal communications with GDPR compliant tracking methods. They offer stylized, tracked emails and a way to create dynamic distribution lists based on employee attributes. What do you dislike about PoliteMail? The upgrades, bugs and relevant communications can be hit or miss. With these, they can oftentimes feel like an organization with the growing pains of a startup. However, when doing benchmarking with some other ...

"Great concept, spotty execution"

What do you like best about PoliteMail? The theory of PoliteMail - the ability to upload custom lists (rather than copy/pasting), customize emails (name, title etc.), track results and format with HTML within Outlook. All pain points from an internal communication POV that PM tries to solve. What do you dislike about PoliteMail? The actual execution of PM is spotty - lists freeze during upload, results are hard to sort and filter, the HTML view crashes when trying to make edits. If the ...

"Ideal idea, poor execution"

What do you like best about PoliteMail? I love the accessibility of the tool - having it directly plugged into Outlook is a game changer. The metrics are also more comprehensive than any other tool in the industry. What do you dislike about PoliteMail? The tool itself isn’t reliable. We ran into endless technical issues, and the support for solving the issues wasn’t adequate. We wanted so badly for it to work, but it just seems like too young of a tool that isn’t technically sound. What ...

"Politemail Review"

What do you like best about PoliteMail? Being able to verify users received messages and whether or not they opened them. What do you dislike about PoliteMail? As an email admin, it's more administrative work on my end to make sure Politemail can legitimately spoof our SMTP domain, but that's a business decision. What problems is PoliteMail solving and how is that benefiting you? Ability to send mass communications and see analytics of who has opened the messages.